Summary
Overview
Work History
Education
Skills
Accomplishments
Associations
Awards
Timeline
Generic
Keisha Latanya Washington

Keisha Latanya Washington

Spring,TX

Summary

Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.

Overview

6
6
years of professional experience

Work History

Customer Success Manager

ServiceTitan
10.2023 - Current
  • Review customer complaints and concerns and seek to improve customer experience
  • Establish clear client retention goals
  • Manage 164 accounts assisting customers with setting up and navigating ServiceTitan software
  • Process milestones for clients and employees to work toward
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Sales Development Representative

ServiceTitan
08.2021 - 10.2023
  • Book product demonstrations between prospect and Account Executive
  • Identify sales opportunities through direct prospering, networking, and partnerships
  • Manage pipeline while utilizing CRM and supporting tools to track leads
  • Consistently exceeded quarterly quotas through diligent prospecting efforts, strategic account management, and persistence in closing deals averaging 134% to goal quarter after quarter

Business Development Representative

Groupon
02.2021 - 08.2021
  • Book product demonstrations between the prospect and the Account Executive
  • Identify sales opportunities through direct prospering, networking, and partnerships
  • Managed pipeline while utilizing CRM and supporting tools to track leads
  • Managed a book of business of over 500 accounts
  • Settled customer conflicts in a timely manner
  • Maintained customer relationships and upsold additional campaigns to further support business goals

Inbound Sales Account Manager

Groupon
09.2018 - 08.2021
  • Exceeded sales goals and outcomes year over year averaging 134% to goal
  • Collaborated with internal teams to coordinate resources through the sales process
  • Full cycle sales from first point of contact to contract close
  • Introduced a new training system that had a 7.5 billion dollar new product goal
  • Blacks In Groupon -Board Member
  • Communications Liaison to business unit
  • Created companywide presentations
  • Spearheaded all internal and external marketing and communications for events.

Account Executive

Kelly Services
08.2020 - 02.2021
  • Identified Customer needs, and provided roadmaps for business growth
  • Developed familiarity with each business, including but not limiting to: products and services, consumer demographics, consumer ratings, competitors, and revenue
  • Identified opportunities in inbound channels, marketing and prospective customers
  • Ensured compliance with local, State, and Federal employment laws and regulations.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

Education

Bachelor of Counseling -

West Coast Bible College
01.2014

Skills

  • Salesforce
  • Office Suite
  • Presentations
  • Excellent communication
  • Highly Organized
  • Customer Relationship Management
  • Tableau
  • Sales Suite-Salesloft, Gainsight, Talkdesk, Nooks etc

Accomplishments

  • Recognized as top 3 gross billing earner
  • Global Green Award winner for Respect, Integrity and Inclusion
  • High performer exceeding an average 134% to goal
  • Opened 7.2 trillion dollar untapped marked within company by creating company wide training

Associations

Blacks In Groupon -Board Member


Communications Liaison 

  • Created company wide presentations
  • Spearheaded internal ad external marketing and communications for company events

Awards

  • Recognized high performer quarter over quarter, exceeding 135% to goal
  • Top 3 Gross Billing earner within the department
  • Global Green Award winner for Respect, Integrity, and Inclusion

Timeline

Customer Success Manager

ServiceTitan
10.2023 - Current

Sales Development Representative

ServiceTitan
08.2021 - 10.2023

Business Development Representative

Groupon
02.2021 - 08.2021

Account Executive

Kelly Services
08.2020 - 02.2021

Inbound Sales Account Manager

Groupon
09.2018 - 08.2021

Bachelor of Counseling -

West Coast Bible College

Similar Profiles

CREATE PROFILE
Keisha Latanya Washington