Keisha Spencer
Summary
Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Line Cook
Bahia Mar Double Tree By Hilton
03.2022 - Current
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Addressed customer feedback professionally, implementing improvements where necessary to enhance the overall dining experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Assisted in developing new menu items to reflect restaurant's style and standards.
Deli Clerk
Publix Supermarkets Store
06.2021 - Current
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Meal Prep
Bahia Mar Double Tree By Hilton
03.2020 - 03.2022
- Produced adequate amounts of mise en place to make meal preparation easier.
- Cleaned meal preparation areas and washed hands frequently to promote hygienic and sanitary practices.
- Followed sanitation and food handling guidelines while assisting with daily meal preparation.
- Delivered hands-on supervision and training on meal preparation, delivery and service to kitchen supervisors.
- Assisted in ingredient and meal preparation according to recipe specifications, individual dietary restrictions and culinary best practices.
- Assessed meal preparation to check creation of special orders and cooking procedures.
Barista
Bahia Mar Double Tree By Hilton
03.2019 - 03.2020
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Cashier
Bahia Mar Double Tree By Hilton
02.2018 - 03.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed refunds and exchanges in accordance with company policy.
Purchase Manager
Legend Fashion
01.2002 - 02.2015
- Negotiated contracts with suppliers for optimal pricing, quality, and delivery terms.
- Developed strong relationships with vendors to improve communication and collaboration.
- Improved inventory management by implementing an efficient system for monitoring stock levels.
- Analyzed spend data to identify cost-saving opportunities across various categories and suppliers.
- Optimized supply chain operations by identifying areas for improvement and implementing appropriate solutions.
- Coordinated logistics activities related to transportation, shipping, and warehousing of purchased goods.
- Approved or rejected prices, terms and deliveries not in line with policy.
- Collaborated with key stakeholders to facilitate delivery and compliance with purchasing strategy.
Education
GED -
Lennon High School
Clarendon, Jamaica06.2001
Skills
- Line Management
- Inventory Management
- Ingredient Inspection
- Server Communication
- Problem-Solving
- Food Preparation
- Meat Cutting
- Food Handling
- Kitchen Equipment Operation
- Safe Food Handling
- Food Preparing, Plating, and Presentation
- Prioritization and Organization
Languages
English
Full Professional
Timeline
Line Cook
Bahia Mar Double Tree By Hilton
03.2022 - Current
Deli Clerk
Publix Supermarkets Store
06.2021 - Current
Meal Prep
Bahia Mar Double Tree By Hilton
03.2020 - 03.2022
Barista
Bahia Mar Double Tree By Hilton
03.2019 - 03.2020
Cashier
Bahia Mar Double Tree By Hilton
02.2018 - 03.2019
Purchase Manager
Legend Fashion
01.2002 - 02.2015
GED -
Lennon High School
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