Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEISHA T. SHIRD

York,PA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. .Ability to train, motivate, and supervise customer service employees. A team player, excellent communication, negotiation, and interpersonal skill. Ability to handle multiple tasks in a timely, efficient manner, prioritize tasks. Possess solid computer skills.

Overview

13
13
years of professional experience

Work History

Funeral Director/Mortician Apprentice

Wylie Funeral Homes, P.A.
11.2020 - Current
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Picked up deceased at private homes, hospitals and morgues.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Closed and secured caskets and led funeral services to churches and burial sites.
  • Assist with conducting traditional funeral services , visitations, and memorial services
  • Consult with the families of the deceased regarding final arrangements of the deceased , the nature of the funeral service, the disposition of the remains, funeral cost, and prepare obituary
  • Answer death calls and arrange for the transfer of the deceased from the place of death into the care of the funeral home
  • Assist families in working with insurance companies to receive death benefits
  • Manage funeral home day to day operations, including managing accounts, taking inventory, ordering supplies and merchandise
  • Assist supervising mortician with the embalming process of human remains
  • Lead funeral services to local and national cemeteries
  • Take families to crematory for witnessing loved one being cremated

Front Desk Administrator

Wylie Funeral Homes, P.A.
05.2017 - 11.2020
  • Ordered supplies for the office and completed inventory counts
  • Coordinated the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
  • Oversees the processing of installation funeral-related orders and orders to the grounds and maintenance departments
  • Completed various funeral/cemetery reports and filed accurately
  • Serviced customers by interacting with families in a professional and compassionate manner
  • Maintained and updated funeral records
  • Accepted receipt and deposit of cash payments received from families for funeral service
  • Performed other duties as assigned
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Payroll Analyst

Paychex Inc
10.2014 - 12.2018
  • Responsible for all aspects of quality client service
  • Contacts and assists clients with payroll input; verifies totals and resolves client issues
  • Maintains base of payroll clients on products for assigned clients in order to meet client payroll, Human Resource, and employee benefit service needs
  • Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments
  • Key all payroll-related data necessary to process and meet appointment schedules
  • Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with clients
  • Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems
  • Researches and resolves client and system problems to ensure accurate payroll reports and tax returns
  • Establishes and maintains a positive working relationship with clients, agencies, and team members to promote a positive quality service image.

Financial Sales Consultant /Assistant Branch Manger

PNC Bank, KEISHA T. SHIRD
04.2011 - 05.2013
  • Achieve personal sales goals by identifying the financial needs and present all appropriate options by working with clients
  • Proactively bundle products and services while building new client relationships, provide support to the branch in accomplishing its customer retention, acquisition and growth goals
  • Assist the Branch Manger by overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff
  • Fluently profiling clients to identify their financial needs to offer the best products and services
  • Manage client accounts/portfolios by using sales experience, product knowledge, procedural knowledge, to consultatively guide clients issues towards a quick resolution
  • Examine financial statements, evaluate investment opportunities and provide advice to clients regarding their investments
  • Keep staff informed of pertinent changes in operational policy and procedures
  • Schedule staff for adequate coverage at all times
  • Maintain monthly branch efficiency logs

Education

Mortuary Science, Business Management

Community College of Baltimore County

School Diploma -

Southwestern High School
Baltimore, MD

Associate of Applied Science - Mortuary Science

American Academy McAllister Institute of Funeral Services
New York, NY
04.2024

Skills

  • Computer Proficient with Knowledge of
  • Microsoft Office System
  • (including Microsoft Word, Microsoft Excel
  • Microsoft Outlook)

Timeline

Funeral Director/Mortician Apprentice

Wylie Funeral Homes, P.A.
11.2020 - Current

Front Desk Administrator

Wylie Funeral Homes, P.A.
05.2017 - 11.2020

Payroll Analyst

Paychex Inc
10.2014 - 12.2018

Financial Sales Consultant /Assistant Branch Manger

PNC Bank, KEISHA T. SHIRD
04.2011 - 05.2013

Mortuary Science, Business Management

Community College of Baltimore County

School Diploma -

Southwestern High School

Associate of Applied Science - Mortuary Science

American Academy McAllister Institute of Funeral Services

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KEISHA T. SHIRD