Keishauna Smith
Elizabeth,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Supervisor
Arrow Security
Manhattan, NY
01.2023 - Current
- As a supervisor I am providing customer service and concierge services to guest (migrants living here) it's a rotating door right now as the city figures out what they will be doing with them I have to ensure the safety of my guards as well as the tenants
- Also, maintain order, assign guards to posts, while informing of duties daily.
- Securing, patrolling, and providing customer services, as well as assisting vendors, at one of the city's migrant shelters.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Security Officer
SIS
Manhattan, NY
06.2022 - Current
- As a High in Retail Security Officer; at Cartier I am a part of a team of guards that provide customer service in the form of door service, as well as ambassador assistance.
- Provided customer service in a courteous and professional manner.
- Handled escalated customer complaints and disputes in a professional manner.
- Established trustful relationships with customers through effective communication skills.
Security Officer
Prosegur
Brooklyn, NY
08.2020 - 02.2022
- Securing post, screen monitoring, access control, and concierge services employee/vendor/visor sign-ins, where my responsibility as a postal security guard with this company.
- Provide customer service to all USPS employees, vendors, and visitors.
- Resolved customer issues in an efficient and timely manner.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
Security Officer
Allied Universal
Brooklyn, NY
05.2019 - 08.2020
- As a security guard at an NYC woman's mental illness and chemical abuse shelter my duties where to secure post and enforce the rules by making routine rounds on whichever floor placed
- More important in this job, I was able to help, assist, and provide customer service to women in need.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Dispatcher
Paratransit
Brooklyn, NY
12.2012 - 07.2018
- Creating route & dispatching vehicles, advising drivers of activity on roads, & breaks
- Providing drivers and customers with Customer service mapping routes and ride updates.
- Skilled at working independently and collaboratively in a team environment.
Lead Associate
Paradise Gift Shop at JFK Airport
Queens, NY
11.2009 - 12.2012
- Counting in & out tills - cash management, sales, associate assessment, inventory checks, & receiving new shipments
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate & Merchandiser
Six Flags Great Adventure
Township of Jackson, NJ
06.2004 - 11.2009
- Processed sales -cash handling, merchandising new products, replenishing & store front presentation
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
GED -
jamaica learning center
Jamaica, NY06.2008
Skills
- TIME MANAGEMENT
- MICROSOFT OFFICE
- Merchandising
- Data Entry
- Sales
- Security
- Surveillance
- Loss Prevention
- Customer service
- Supervising Experience
- Conflict Management
- Store Management Experience
- Communication skills
- Dispatching
- Microsoft Excel
- Writing skills
- Multitasking
- Adaptability
- Proficient in Microsoft Office
- Communication
- Written & Verbal Communication
- Computer skills
- CCTV
- Cash Handling
- MULTITASKING
- Hospitality
Certification
- Guard Card, 11/28
- Driver's License, 11/28
Assessments
- Work style: Reliability, 02/22, Proficient -tendency to be reliable,dependable,and act with intergrity at work.
- Security guard skills, 07/22, Proficient
- Management & leadership skills: Impact & influence, 02/22, Proficient -choosing the most effective strategy to inspire and influence others to meet bussiness objectives
Timeline
Security Supervisor
Arrow Security
01.2023 - Current
Security Officer
SIS
06.2022 - Current
Security Officer
Prosegur
08.2020 - 02.2022
Security Officer
Allied Universal
05.2019 - 08.2020
Dispatcher
Paratransit
12.2012 - 07.2018
Lead Associate
Paradise Gift Shop at JFK Airport
11.2009 - 12.2012
Sales Associate & Merchandiser
Six Flags Great Adventure
06.2004 - 11.2009
GED -
jamaica learning center
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