Keishauna Smith
Elizabeth,NJ
Summary
Knowledgeable Security Spealist with background in overseeing security operations and ensuring safety of personnel and property. Proven ability to manage emergency situations and implement effective security protocols. Demonstrated leadership and communication skills in training and supervising security teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Supervisor
Arrow Security
01.2023 - Current
- As a supervisor I am providing customer service and concierge services to guest (migrants living here) it's a rotating door right now as the city figures out what they will be doing w them i have to ensure the safety of my guards as well as the tenants
- Also, maintain order, assign guards to posts, while informing of duties daily.
- Securing, patrolling, and providing customer services, as well as assisting vendors, at one of the city's migrant shelters.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Security Officer
SIS
06.2022 - Current
- As a High in Retail Security Officer; at Cartier I am a part of a team of guards that provide customer service in the form of door service, as well as ambassador assistance.
- Provided customer service in a courteous and professional manner.
- Handled escalated customer complaints and disputes in a professional manner.
- Established trustful relationships with customers through effective communication skills.
Corporate Security Officer
Bloomberg
10.2021 - 06.2022
- provide customer service and access control at the main entrance; employee sign in/ badge making and vendor/visitor sign in
- Maintained detailed records of all relevant activities related to corporate security operations for future reference or auditing purposes.
- At loading dock I'd screen packages and monitor access points as well alarm systems on monitor.
- Foot patrols I'd monitor and check that all employees and guest in the building are safe ensuring locked doors stay locked and there's no immediate threats.
Security Officer
Prosegur
08.2020 - 02.2022
- Securing post, screen monitoring, access control, and concierge services employee/vendor/visor sign-ins, where my responsibility as a postal security guard with this company.
- Provide customer service to all USPS employees, vendors, and visitors.
- Resolved customer issues in an efficient and timely manner.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
Security Officer
Allied Universal
05.2019 - 08.2020
- As a security guard at an NYC woman's mental illness and chemical abuse shelter my duties where to secure post and enforce the rules by making routine rounds on whichever floor placed
- More important in this job, I was able to help, assist, and provide customer service to women in need.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Dispatcher
Paratransit
12.2012 - 07.2018
- Creating route & dispatching vehicles, advising drivers of activity on roads, & breaks
Lead Associate
Paradise Gift Shop at JFK Airport
11.2009 - 12.2012
- Counting in & out tills - cash management, sales, associate assessment, inventory checks, & receiving new shipments
Sales Associate & Merchandiser
Six Flags Great Adventure
06.2004 - 11.2009
- Processed sales -cash handling, merchandising new products, replenishing & store front presentation
Education
GED -
jamaica learning center
Jamaica, NY06.2008
Skills
- TIME MANAGEMENT
- MICROSOFT OFFICE
- Merchandising
- Data Entry
- Safety and security procedures
- Team leadership
- CCTV experience
- Security personnel training
- Security
- Surveillance
- Loss Prevention
- Customer service
- Supervising Experience
- Conflict Management
- Store Management Experience
- Communication skills
- Dispatching
- Microsoft Excel
- Writing skills
- Multitasking
- Adaptability
- Proficient in Microsoft Office
- Communication
- Written & Verbal Communication
- Computer skills
- CCTV
- Cash Handling
- MULTITASKING
- Hospitality
Certification
- Guard Card, 11/28
- Driver's License, 11/28
Timeline
Security Supervisor
Arrow Security
01.2023 - Current
Security Officer
SIS
06.2022 - Current
Corporate Security Officer
Bloomberg
10.2021 - 06.2022
Security Officer
Prosegur
08.2020 - 02.2022
Security Officer
Allied Universal
05.2019 - 08.2020
Dispatcher
Paratransit
12.2012 - 07.2018
Lead Associate
Paradise Gift Shop at JFK Airport
11.2009 - 12.2012
Sales Associate & Merchandiser
Six Flags Great Adventure
06.2004 - 11.2009
GED -
jamaica learning center
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