Keishawna Bailey
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Job Coach
Absolute Employment
Pasadena, CA
12.2023 - Current
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Coached clients on appropriate workplace behavior and expectations.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Conducted individualized assessments of client abilities, interests, and needs.
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Assisted participants in achieving highest level of independent functioning while receiving services.
- Mentored program participants by answering questions and directing throughout work shift.
- Assisted participants in understanding how their disability affects their ability to work.
- Engaged in outreach activities within the community to connect with potential employers.
- Maintained accurate records of services provided to each client including progress notes and case histories.
Personal Caregiver/Food Service Worker/Housekeeper
Studio Royale Assisted Living Home
Culver City, CA
07.2017 - 10.2021
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Assisted patients with daily personal hygiene.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Sorted and counted linens and organized in storage areas.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Ensured that all health standards were met during cleaning operations.
- Responded to requests from guests regarding housekeeping needs.
- Disinfected telephones, light switches and other frequently touched objects.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Prepared beverages such as coffee, tea, soda.
- Assisted clients with maintaining good personal hygiene.
- Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
Cashier/Guest Service Representative
Target
Los Angeles, CA
07.2014 - 06.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Counted and balanced cashier drawers.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer inquiries regarding store policies and procedures.
- Worked closely with front-end staff to assist customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer questions and provided store information.
- Provided guidance to new team members on how to perform tasks correctly.
Education
High School Diploma -
LA High School
Los Angeles, CA06-2007
Skills
- Data Organization
- Client Retention
- Professionalism
- Interpersonal Communication
- Excellent Communication
- Relationship Building
- Analytical Skills
- Active Listening
- Interpersonal Skills
- Quality Assurance
- Clear Communication
- Needs Assessment
- Organizational Skills
- Problem-Solving Abilities
- Multitasking
- Critical Thinking
Timeline
Job Coach
Absolute Employment
12.2023 - Current
Personal Caregiver/Food Service Worker/Housekeeper
Studio Royale Assisted Living Home
07.2017 - 10.2021
Cashier/Guest Service Representative
Target
07.2014 - 06.2017
High School Diploma -
LA High School
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