Keishawna Lewis
Phoenix,AZ
Summary
Goal-oriented, customer/client focused professional, with 10+ years of experience in both Customer Service and Direct Care Providing. Seeking a position allowing me to exhibit excellent communication skills, maintaining customer/client satisfaction and contributing to company success.
Overview
13
13
years of professional experience
Work History
House Manager
Building Dreams LLC
01.2020 - 06.2024
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of client's by staying informed about their preferences, medication, schedules, and priorities.
- Enhanced client satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for clients and staff at all times.
Courier/Delivery Driver
Independent Contractor
08.2018 - 01.2020
- Maintained accurate delivery records
- Provided excellent customer service
- Delivered in 8 hour shifts
- Coordinated schedule and all routes.
BHT/Crisis Manager
Building Dreams LLC
02.2015 - 06.2018
- Provided a safe, clean and supportive environment for co-ed youth aging from 6-17
- Initiated daily activities to meet individual needs and interest of each client
- Medication Management and provided transportation
- Responsible for weekend intakes for new clients and interacted with client’s support team
- Recorded and monitored monthly fire drills, activity logs, client alone time and visitor logs.
Private Duty CNA
Nightingale Home Care
11.2014 - 12.2015
- Assist ADL’s companionship, ambulation, feeding, grooming, housekeeping, etc
- Record vital signs daily
- Medication reminder and disbursement
- Transport client as well as ran errands.
Customer Service
HCM Staffing Agency
03.2013 - 07.2013
- Took inbound calls and verified account information
- Identified and assessed customers’ needs to provide satisfactory solutions
- Transferred call to appropriate department if necessary.
Customer Service
Clock Work Inc.
04.2011 - 11.2012
- Answered inbound calls for multiple home service providers
- Researched information using multiple resources, updated customers contact information
- Scheduled service calls
- Escalated calls to other departments when required.
Education
Skills
- Calendar Management
- Preventive Maintenance
- Exceptional organization
- Employee Scheduling
Timeline
House Manager
Building Dreams LLC
01.2020 - 06.2024
Courier/Delivery Driver
Independent Contractor
08.2018 - 01.2020
BHT/Crisis Manager
Building Dreams LLC
02.2015 - 06.2018
Private Duty CNA
Nightingale Home Care
11.2014 - 12.2015
Customer Service
HCM Staffing Agency
03.2013 - 07.2013
Customer Service
Clock Work Inc.
04.2011 - 11.2012
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