Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keishawna Littlejohn

Atlanta,GA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Firehouse Subs
Newnan, GA
04.2024 - Current
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Hospitality Ambassador

The Club at ATL
Atlanta, GA
02.2024 - 09.2025
  • Performed administrative duties such as filing reports or processing payments.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Analyzed customer feedback to identify areas for improvement in services offered.
  • Verified customer credit to establish payment method for accommodations.
  • Identified potential issues before they became serious problems.
  • Monitored guest satisfaction levels through surveys and feedback forms.
  • Conducted regular training sessions for newly hired hospitality ambassadors.

Cashier

Dunkin' Donuts
Atlanta, GA
02.2024 - 11.2024
  • Worked closely with front-end staff to assist customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Issued receipts, refunds, credits or change due to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Security Officer

CSC
Atlanta, Ga
03.2024 - 08.2024
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Reported safety hazards for remediation response.
  • Warned persons of rule infractions or violations and evicted violators from premises.

Security Officer

Aliied Universal
Atlanta, Ga
07.2023 - 02.2024
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Checked for safety hazards and took corrective action when necessary.
  • Observed patrons and customers to quickly address security situations.
  • Performed first aid and CPR when necessary during emergency situations.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.

Cashier

Supreme Fish Delight
Atlanta, Ga
07.2015 - 09.2022
  • Worked closely with front-end staff to assist customers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Stocked shelves with merchandise when needed.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customer inquiries regarding store policies and procedures.

Cabin Crew Member

Delta Global Services
Atlanta, Ga
11.2021 - 07.2022
  • Helped guests locate seats and stow luggage in appropriate locations.
  • Scanned tickets from passengers and welcomed aboard.
  • Completed accurate audits of aircraft following cleaning and sanitization procedures.
  • Prepared for takeoff and landing sitting in correct brace position on jumpseat.
  • Kept cabin neat, clean and professional in appearance.
  • Responded promptly to customer complaints or requests for service during flights.

Education

High School Diploma -

Muhlenberg Job Corps
Greenville Kentucky
05-2015

Skills

  • Recruiting and interviewing
  • Sales monitoring
  • Budget assistance
  • Financial management
  • Team motivation techniques
  • Consulting
  • Customer service and satisfaction
  • Product and service sales
  • Stationary surveillance
  • Premises patrol
  • Investigation documentation
  • Personnel screening
  • Metal detector operation

Timeline

Assistant Manager

Firehouse Subs
04.2024 - Current

Security Officer

CSC
03.2024 - 08.2024

Hospitality Ambassador

The Club at ATL
02.2024 - 09.2025

Cashier

Dunkin' Donuts
02.2024 - 11.2024

Security Officer

Aliied Universal
07.2023 - 02.2024

Cabin Crew Member

Delta Global Services
11.2021 - 07.2022

Cashier

Supreme Fish Delight
07.2015 - 09.2022

High School Diploma -

Muhlenberg Job Corps

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Keishawna Littlejohn