Keishawna Peet
Indianapolis,IN
Summary
Detail-oriented and customer-focused office administrator with 7+ years of experience in guest relations, office management, and customer service. Adept at coordinating daily operations, managing front desk activities, and ensuring a welcoming environment. Proven ability to resolve issues efficiently and foster positive client relationships.
Overview
9
9
years of professional experience
Work History
Escalation Specialist
JD Finish Line
Indianapolis, IN
08.2024 - Current
- Resolved customer escalations through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to enhance customer service protocols and procedures.
- Analyzed case data to identify trends, driving improvements in response times and service quality.
- Trained new team members on escalation processes and best practices for customer interactions.
Customer Care Professional
JD Finish Line
Indianapolis
02.2021 - 08.2024
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Collaborated with team members to streamline communication and improve service efficiency.
- Processed customer orders and returns accurately, ensuring timely fulfillment.
- Utilized CRM software to track customer interactions and manage follow-ups effectively.
Customer Service Representative
Lowe’s
Indianapolis, IN
05.2019 - 02.2021
- Assisted customers with product inquiries and resolved issues efficiently.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels and organized merchandise displays effectively.
- Collaborated with team members to enhance customer service experience.
Receptionist Administrator
Hyatt Hotels Corp
Indianapolis, IN
03.2017 - 05.2019
- Provided professional front desk support by greeting visitors, answering multi-line phones, and directing inquiries.
- Managed scheduling, reservations, and guest records while ensuring accurate data entry.
- Processed payments and maintained billing records with strong attention to detail.
- Resolved customer issues and coordinated with staff to ensure smooth daily operations.
Education
High School Diploma -
Arsenal Technical High School
Indianapolis, IN06.2016
Skills
- Complaint handling
- De-escalation techniques
- Assertiveness
- Goal setting and achievement
- Customer Service
- Administration
- Record keeping
- Communication
Timeline
Escalation Specialist
JD Finish Line
08.2024 - Current
Customer Care Professional
JD Finish Line
02.2021 - 08.2024
Customer Service Representative
Lowe’s
05.2019 - 02.2021
Receptionist Administrator
Hyatt Hotels Corp
03.2017 - 05.2019
High School Diploma -
Arsenal Technical High School