Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEISHAWND YOUNG

Summary

Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Staples
11.2023 - Current
  • HR Skills: Complete scheduling and payroll duties, Provide management with specific guidelines on employee relations matters through coaching and investigation in compliance with company policy and federal/state regulations, Assist in completing employee relations investigations, Support strategic regional recruiting initiatives, helping to identify vital applicant pipeline, Lead strategic HR practices to include performance management, succession planning, talent management, retention, and engagement strategies, Educate and force company policy, Partner with DM for cross functional support and business operations success
  • Operations Skills: Promote a consultative and customer centric environment for small business customer, Lead and develop a high-performing team focused on exceptional service, Consultative selling, Total solutions and achieving targeted sales goals and profit margins, Empower team to learn, grow and deliver through teaching, Coaching and inspiring, Project management experience, leading the organizations to initiative through leveraging agile practices, Hold myself and my team accountable for flawless execution of operational excellence.

General Manager

BestBuy
05.2016 - 11.2023
  • HR Skills: Lead and influence in partnership with retail management on change diversity, talent development, talent development, conduct, and company values, Attend District and Territory meetings, and participate in special projects/inactive assigned, Assessed team member performance through formal reviews leading to promotions or terminations as necessary, Established employee development plan, Support leaders in employee engagement, retention efforts, performance management, risk mitigation, FMLA, ADA and other day to day employee relations, coordinated staff training sessions to ensure compliance with company policies and procedures, Recruited team members for maintaining adequate staffing levels according to projected sales, Valued business partner to the Market Director, market staff and General Managers.
  • Operational Skills: Accountable for Revenue, margin and NOP budget across all channels including P&L analysis and action planning in 20 million-dollar revenue store, Motivate and inspire the team to perform to their full potential and rally around the company mission, vision and values, Provide coaching and mentoring support for the employees at all levels of the organization, Built and maintained relationships with vendors and suppliers to ensure seamless experience for customers, Analyze customer feedback to improve operations and build brand loyalty, Developed strategies to improve operational efficiency, Conduct regular store meeting to identify areas of opportunity as well as recognize behaviors, Execute sales and operational Activities producing results that meet or exceed business plan, Planned and Managed adequate inventory levels using a computerized inventory system for meeting sales demands and minimizing loss.

HR Generalist

Target
05.2009 - 05.2016
  • HR Skills: Work with HR Executive to anticipate and address specific talent and staffing needs for each area of the business this includes understanding the customers needs and ensuring the right mix of experience, Execute international recruiting efforts to help store leaders find and hire talent with the right skills and experiences to best serve the customers, Support the training needs of the stores sales force and be an advocate for continuous learning, Be an expert resource for scheduling systems and pay practices, Act as an open door by listening to team members and collaborating with appropriate leaders to take action, Deliver on all Human Resources operational and cyclical programs, Demonstrate a culture of ethical conduct, safety and compliance, Prepare and coordinate performance appraisals, compensation and benefits, ensure compliance with Federal/State employment laws.

Education

High School Diploma -

GREAT MILLS HIGH SCHOOL
Great Mills, MD
05.2004

Skills

  • Critical Thinking
  • Talent Management
  • Employee Scheduling
  • Project Planning
  • Problem Resolution
  • Coaching And Mentoring
  • Training And Development
  • HR and Compliance understanding
  • Meeting facilitation
  • Performance Evaluations
  • Operations Management
  • Recruiting and interviewing

Timeline

Assistant Manager

Staples
11.2023 - Current

General Manager

BestBuy
05.2016 - 11.2023

HR Generalist

Target
05.2009 - 05.2016

High School Diploma -

GREAT MILLS HIGH SCHOOL

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KEISHAWND YOUNG