Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Keishia Whitehead

Athens ,GA

Summary

Dedicated National Certified Medical Assistant with a proven track record showcasing exceptional patient-focused care and clinical assessment skills, offering experience in direct patient care and medical office and hospital management experience with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Leveraged expertise in medical terminology and CPR/AED certification to enhance patient outcomes, demonstrating a 100% commitment to professionalism and reliability. Excelled in multitasking and critical thinking, significantly improving team efficiency and patient satisfaction ensures no detail is overlooked, leading to enhanced patient care. Cultivates trust and rapport with patients through excellent communication and interpersonal skills to support patient needs, provide family care and understanding simultaneously, and adapt to changing environments or demands.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Employee Health and Safety Department Assistant

Piedmont Athens Regional Medical Center
Athens , GA
08.2024 - Current
  • Construct and assemble a chart for the new employees, obtain GRITS vaccination records, and gather any additional documents for new hires for Piedmont Athens Regional's new employee orientations.
  • Make annual health assessment appointments for established employees to ensure their well-being, worker compensation, respiratory fit testing, and work exposure appointments. I handled incoming calls and directed callers to the appropriate department or employee.
  • Assisted in training new employees on relevant processes and procedures.
  • Maintained a filing system for all department-related documents and records.
  • Responded to emails from Piedmont facilities and staff promptly.
  • Providing administrative support for staff members, such as creating presentations and organizing documents, is integral to our team's success. Contributions are highly valued, with greeting guests and vendors to assist in navigating the space.
  • Organizational efforts, such as filing, entering data, and answering phones, are critical to our company's success. I monitored the office services mailbox for business support needs and requests.
  • Received and distributed mail, letters, and packages.

Surgical Department Unit Secretary

Piedmont Athens Regional Medical Center
Athens , GA
03.2021 - Current
  • Greeted visitors and patients in a courteous and friendly manner.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
  • Prepared documents for signature by physicians or other authorized personnel.
  • Processed physician orders ensuring accuracy of documentation prior to submission for approval.
  • Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
  • Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
  • Monitored unit supply levels and notified management of ordering needs.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
  • Prepared and processed medical forms, documents, and reports, maintaining high accuracy.

Emergency Department Unit Secretary/PCT Preceptor

Piedmont Athens Regional Medical Center
Athens , GA
12.2006 - 06.2024
  • Maintained organized medical records including filing charts in order of date received.
  • Answered phone calls, responded to inquiries, and directed calls appropriately.
  • Greeted patients and visitors, verified patient information, and scheduled appointments.
  • Utilized a multi-line telephone system to answer incoming calls promptly, courteously, and efficiently.
  • Provided clerical support such as typing letters or reports, copying documents, and faxing forms as needed.
  • Handled sensitive information confidentially in accordance with HIPAA regulations.
  • Verified insurance eligibility prior to patient's visit using on-line systems or by telephone contact with insurance companies.
  • Assisted physicians with completing admission orders for patients being admitted from the Emergency Department.
  • Conducted quality assurance reviews of medical records for completeness, accuracy, and compliance with standards.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Scheduled and confirmed patient appointments, consultations, lab work, or x-rays for patients based on physician orders.
  • Arranged hospital admissions for patients as required.
  • Reviewed patient care plans with PCTs, ensuring understanding and ability to execute tasks effectively.

National Certified Medical Assistant

Athens Pulmonary And Allergy
Athens , GA
01.2011 - 03.2021
  • Collected vital signs including blood pressure, temperature and pulse rate.
  • Administered medication and injections under the direction of a physician or nurse practitioner.
  • Greeted patients upon arrival at the clinic or hospital setting, verified insurance information and collected co-pays when applicable.
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Educated patients about medications, procedures and physician's instructions.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Explained treatment procedures and physicians' instructions.
  • Prepared treatment rooms for patient examinations.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Organized charts, documents and supplies to maintain team productivity.
  • Processed incoming referrals from primary care providers for specialty consults or diagnostic testing.
  • Provided emotional support to patients while they waited for examination or treatment.
  • Maintained inventory of medical supplies within assigned areas.
  • Performed basic laboratory tests such as urinalysis, hemoglobin and hematocrit levels, pregnancy tests and glucometer readings.
  • Performed administrative tasks such as filing, photocopying, faxing and data entry.

Education

Some College (No Degree) - Associate in Science (Nursing)

Athens Technical College
Athens, GA

Skills

  • Customer Service
  • Patient-focused care
  • Reliable team player
  • Calm and level-headed under duress
  • Time management abilities
  • Multitasking Abilities
  • Reliability
  • Professionalism
  • Critical Thinking
  • Clinical assessment
  • Medical Terminology
  • Problem-solving abilities
  • Certified in CPR/AED
  • Emergency medical care
  • EKG interpretation and monitoring
  • Vital signs monitoring
  • Collecting medical samples
  • Educating patients

Certification

  • National Certified Medical Assistant
  • CPR

References

References available upon request.

Timeline

Employee Health and Safety Department Assistant

Piedmont Athens Regional Medical Center
08.2024 - Current

Surgical Department Unit Secretary

Piedmont Athens Regional Medical Center
03.2021 - Current

National Certified Medical Assistant

Athens Pulmonary And Allergy
01.2011 - 03.2021

Emergency Department Unit Secretary/PCT Preceptor

Piedmont Athens Regional Medical Center
12.2006 - 06.2024

Some College (No Degree) - Associate in Science (Nursing)

Athens Technical College

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Keishia Whitehead