Summary
Overview
Work History
Education
Skills
Timeline
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Keishla Cardona Rivera

Orlando,FL

Summary

Focused and dedicated Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills. Skilled Legal Assistant with comprehensive experience in drafting legal documents, managing case files, and performing research. Strong ability to maintain efficient office environment through exceptional organizational skills and attention to detail. Demonstrated capability in maintaining confidentiality, providing support on complex legal cases, and contributing positively to team efforts.

Overview

15
15
years of professional experience

Work History

Legal Assistant

The Pendas Law Firm
Orlando, FL
10.2024 - 11.2024
  • Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
  • Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
  • Maintained client confidentiality in all matter.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Updated databases with new information received from attorneys or clients.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Answered phones promptly while providing courteous customer service.

Customer Service Agent

Menzies Aviation For Frontier
Orlando, FL
09.2023 - 12.2023
  • Assisted customers with inquiries regarding products and services.
  • Provided product information to customers in a timely manner.
  • Resolved customer complaints quickly and efficiently.

Customer Service Agent

Menzies Aviation
Orlando, Florida
09.2019 - 03.2020
  • Assisted customers with inquiries regarding products and services.
  • Provided product information to customers in a timely manner.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Processed refunds, returns, exchanges, and order cancellations according to policy.

Secretary/Secretary’s/Legal Assistant Intern

Torres Rivera Legal Studio
Bay, PR
09.2009 - 10.2017
  • Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
  • Maintained client confidentiality in all matters.
  • Provided administrative support by completing tasks such as filing documents and scheduling meetings.
  • Managed customer inquiries through phone calls, emails, or other forms of communication.

Education

High School Diploma -

Ileana De Gracia Hight School
Vega Alta, PR
05-2006

Associate Degree -

AMEDCO (American Educational College)
Vega Alta

Skills

  • Responsible
  • Organized
  • Bilingual (English/ Spanish)
  • Good verbal skills
  • Leadership skills
  • Ability to work in a team
  • Ease in taking constructive criticism
  • Ability to work under pressure
  • Client service and support
  • Scheduling/Planning
  • Transcription
  • Confidentiality
  • Writing and editing
  • Exceptional telephone etiquette
  • Troubleshooting complex problems
  • Motion preparation
  • Administrative assistance
  • Legal Research and writing

Timeline

Legal Assistant

The Pendas Law Firm
10.2024 - 11.2024

Customer Service Agent

Menzies Aviation For Frontier
09.2023 - 12.2023

Customer Service Agent

Menzies Aviation
09.2019 - 03.2020

Secretary/Secretary’s/Legal Assistant Intern

Torres Rivera Legal Studio
09.2009 - 10.2017

High School Diploma -

Ileana De Gracia Hight School

Associate Degree -

AMEDCO (American Educational College)

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Keishla Cardona Rivera