Keishla Davila-Otero
Rochester,NY
Summary
Experienced customer service professional skilled in cash handling and inventory management. Adept in enhancing customer satisfaction through effective communication and problem-solving. Proven ability to adapt in fast-paced environments and contribute positively to team dynamics.
Overview
12
12
years of professional experience
Work History
Cashier and Service Desk Representative
Wegmans
Rochester, USA
11.2016 - Current
- Receive payments by cash, credit cards, vouchers, checks, or automatic debits, and issue money
- Answer customers' questions about goods or services, and provide information on procedures and/or policies
- Greet customers, patrons, or visitors
- Answer phone calls and transfer them to the appropriate departments when needed
- Resolve customer complaints
- Assist with refunds and/or exchanges
- Organize and clean the service desk and bottle room areas so it looks presentable
- Keep a log of important/valuable items and send them to accounting when appropriate
- Educate customers in new products and services offered
- Balance the needs of multiple customers in a fast-paced environment
ETS Staffing
Rochester, USA
06.2014 - 07.2014
ABM Janitorial Services
Rochester, USA
05.2013 - 07.2013
Education
BA - Korean Language and Linguistics; Asian Studies
University At Buffalo
Buffalo, NY05.2024
Minor - Education
University At Buffalo
Buffalo, NY05.2024
Skills
- Google Workspace and Microsoft Office
- Customer service
- Cross-cultural communication
- Communication skills
- Cash handling
- Adaptability
- Social perceptiveness
- Active listening
- Problem sensitivity
- Problem solving
- Multi-tasking
- Time management
- Attention to detail
- Research skills
- Spanish proficiency
Accomplishments
- Dean's List: Fall 2020, Fall 2021, Fall 2022, Spring 2023
- University Honors Program, member, Spring 2023
- Awarded Scholarships
- The Phi Beta Kappa Society, member, Spring 2024
- NSLS (The National Society of Leadership and Success), member, Spring 2024
Languages
Spanish
Proficient (C2)
C2
Korean
Elementary
A1
Timeline
Cashier and Service Desk Representative
Wegmans
11.2016 - Current
ETS Staffing
06.2014 - 07.2014
ABM Janitorial Services
05.2013 - 07.2013
BA - Korean Language and Linguistics; Asian Studies
University At Buffalo
Minor - Education
University At Buffalo
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