Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keishla Jimenez

Melrose Park,IL

Summary

Dynamic Medical Assistant with extensive experience at New Image Works, excelling in patient scheduling and direct care. Proven ability to enhance patient flow and satisfaction through effective communication and HIPAA compliance. Skilled in managing medical records and fostering trust, ensuring high-quality healthcare delivery.

Overview

8
8
years of professional experience

Work History

Medical Assistant

New Image Works
11.2024 - Current
  • Assisted in patient intake processes, ensuring accurate data entry and documentation.
  • Managed appointment scheduling, optimizing patient flow and reducing wait times.
  • Conducted routine medical examinations, recording vital signs and patient histories efficiently.
  • Supported healthcare providers during examinations by preparing necessary instruments and supplies.
  • Educated patients on post-treatment care, improving compliance with healthcare recommendations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Administrative Assistant

IdentityIQ
09.2022 - 03.2024
  • Managed scheduling and calendar coordination for executives, optimizing time management and meeting efficiency.
  • Facilitated communication between departments, enhancing collaboration and information flow within the organization.
  • Supported onboarding processes by organizing training sessions and maintaining employee records accurately.

Call Center Representative

IdentityIQ
05.2019 - 09.2022
  • Managed high-volume inbound calls to resolve customer inquiries and issues promptly.
  • Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
  • Executed troubleshooting procedures for technical issues, providing step-by-step guidance to customers.

Medical Receptionist

Dr. Laura Loya-Frank
03.2017 - 05.2019
  • Managed patient scheduling to optimize appointment flow and minimize wait times.
  • Processed patient registrations and insurance verifications efficiently, ensuring accuracy in records.
  • Coordinated communication between patients and medical staff to enhance service delivery.
  • Assisted with electronic health record management, maintaining data integrity and confidentiality.

Education

Bryant & Stratton College
NY

West Leyden High School
Northlake IL
05.2015

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Direct patient care
  • Maintaining confidentiality
  • Appointment setting

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

New Image Works
11.2024 - Current

Administrative Assistant

IdentityIQ
09.2022 - 03.2024

Call Center Representative

IdentityIQ
05.2019 - 09.2022

Medical Receptionist

Dr. Laura Loya-Frank
03.2017 - 05.2019

Bryant & Stratton College

West Leyden High School

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Keishla Jimenez