Keishla Maysonet
Summary
Proficient in training and developing multidisciplinary teams, assisting organizations in building talented workforces. Expert trainer in diverse fields, including technical and non-technical aspects of daily operations. Accomplished in employing engaging instructional techniques, enhancing productivity and maximizing revenue for sustained company growth. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
10
10
years of professional experience
Work History
Mobile Activation and Repair Rep1
Charter Communicaions
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Training Specialist
Cirkul
05.2023 - Current
- Coordinated and scheduled training classes
- Evaluated employee training progress and assessed need for supplemental training or certifications
- Facilitated schedule management, materials selection, and participant follow-ups as part of dynamic training program
- Monitored industry trends and best practices to maintain current knowledge of effective training methods
- Updated job descriptions and competency requirements as needed based on new or revised training initiatives
Assembly Operator/Quality Inspections
Lenze America
01.2018 - 01.2020
- Assembled products on an assembly operation, performing various tasks on a rotating basis
- Adhered to safety standards promulgated by the company and OSHA
- Rotated through the assembly line, performing diversified functions
- Performed on-line and in-process visual inspections of products to ensure specifications aligned with work orders
- Utilized various measuring devices
- Ensured product assembled met quality standards
Assembling Operator
Bio-Detek
01.2017 - 01.2018
- Assembled medical devices
- Conducted visual inspections
- Worked on manufacturing floor to plan the best equipment for customers in need
Certified Nursing Assistant
Brentwood Nursing Home
01.2015 - 01.2017
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
- Documented vital signs like temperature and blood pressure to track medical symptoms and the progress of treatments
- Monitored intake of food and medication and alerted staff to deterioration in patient conditions
- Documented all changes in patient conditions and worked with Nurses to create care plans
Education
High School Diploma -
Toll Gate High School
Warwick, RI05-2015
Skills
- Assemble products
- Network troubleshooting
- Data collection
- Quality inspections
- Data transcription
- Dependable and reliable
- Organizational Skills
- Training Material Design
- Project Implementation
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Spanish
Native or Bilingual
Timeline
Mobile Activation and Repair Rep1
Charter Communicaions
09.2024 - Current
Training Specialist
Cirkul
05.2023 - Current
Assembly Operator/Quality Inspections
Lenze America
01.2018 - 01.2020
Assembling Operator
Bio-Detek
01.2017 - 01.2018
Certified Nursing Assistant
Brentwood Nursing Home
01.2015 - 01.2017
High School Diploma -
Toll Gate High School
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