Keishla Perez
Orange Park,United States
Overview
11
11
years of professional experience
Work History
Optician
Venture Optical
11.2022 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Vision Center Associate
Wal-Mart Vision Center
08.2021 - 11.2023
- Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Vision Center Team
- Processed an average of 50+ transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Exceeded personal sales goals for 1 week in a row. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Consulted with customers on the latest styles and trends. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Kept the showroom clean and maintained neat, orderly product displays. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. Communicated information to customers about product quality, value and style. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated store policy violations to the leadership team in a timely manner. Marked clearance products with updated price tags.
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
Front End Manager
Rowes Supermarkets
01.2020 - 12.2020
- Manage a group of 20+ . Sales Manager, scheduling etc.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Technician
Florida Eye Specialist
03.2017 - 09.2018
- Front desk. Receiving calls, making appointments. Customer Service. Medical terminology. Optometric technician. Insurance knowledge.
- Delivered exceptional customer service by addressing concerns promptly and professionally, ensuring customer loyalty.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Demonstrated commitment to ongoing professional development through attendance at industry conferences, workshops, and seminars.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Teacher's Assistant
Jardin Spanish Immersion Academy
11.2016 - 03.2017
- Substantial experience working with young children in a learning environment. Strong understanding of early childhood learning concepts and methodologies. Impressive ability to stand for the majority of the day while working. Excellent ability to motivate engage and encourage students. Familiar with state accreditation standards. Outstanding ability to communicate with parents and children. Ability to lift approximately 40 pounds as required. Ensured that a safe environment was provided for the children. Developed and implemented weekly lesson plans. Planned activities tailored to children's interests. Participated in regular staff meetings. Ensured that all classroom and play areas were kept clean and safe. Completed all required documentations and prepared progress reports. Participated in periodic meetings with parents. Adhered to all safety and sanitation guidelines.
Laundry Associate
Brookdale Cypress Village
04.2014 - 06.2016
- Offered exceptional customer service to differentiate and promote the company brand. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Education
High School Diploma - high school
ESc. Sup Manuel Ramos Hernandez
Quebradillas, PR01.2011
Certificate - Basic Sewing
Unitec Technology Collage
Aguadilla, PR01.2012
0000 1 Year and a half - fashion design
Universidad Del Turabo
Associate of Science - Opticianary
Hillsborough Community College
Tampa, FLLanguages
Spanish
Full Professional
Timeline
Optician
Venture Optical
11.2022 - Current
Vision Center Associate
Wal-Mart Vision Center
08.2021 - 11.2023
Front End Manager
Rowes Supermarkets
01.2020 - 12.2020
Technician
Florida Eye Specialist
03.2017 - 09.2018
Teacher's Assistant
Jardin Spanish Immersion Academy
11.2016 - 03.2017
Laundry Associate
Brookdale Cypress Village
04.2014 - 06.2016
Certificate - Basic Sewing
Unitec Technology Collage
0000 1 Year and a half - fashion design
Universidad Del Turabo
High School Diploma - high school
ESc. Sup Manuel Ramos Hernandez
Associate of Science - Opticianary
Hillsborough Community College
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