Keishla Vazquez
Lawton,Oklahoma
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Lawton Veterinary Hospital
Lawton, Oklahoma
11.2022 - 08.2023
- Processed payments from clients including cash, credit cards, and checks.
- Monitored front desk operations to ensure smooth flow of traffic during peak hours.
- Greeted clients and their pets upon arrival at the clinic.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
Customer Asst Representative III
Oklahoma Correctional Industries
Lawton, OK
09.2021 - 12.2022
- Followed up on pending tasks until completion.
- Maintained confidentiality of sensitive information entered into the system.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Compiled reports based on gathered information.
- Reviewed existing information for accuracy and made necessary corrections.
Customer Service
Concentrix
LAWTON, Oklahoma
03.2020 - 06.2021
- Adhered to HIPAA regulations while handling sensitive patient data.
- Ensured timely satisfaction of patient needs by working collaboratively with colleagues across various departments.
- Ensured satisfaction of customers by providing personalized assistance and efficiently resolving basic account-related concerns.
- Responded to telephone inquiries and complaints, adhering to standard operating procedures.
- Greeted clients and provided exceptional customer service.
Sale Representative
Monat
LAWTON, Oklahoma
03.2019 - 03.2020
- Provided clear information on product features, advantages, and benefits to customers
- Identified new opportunities for growth through extensive market analysis
- Prospected new business and closed sales calls using solution selling skills and sales knowledge
Cashier/Customer Service
Save A Lot
Philadelphia, PA
06.2016 - 01.2018
- Delivered exceptional customer service with efficiency and courtesy
- Performed opening and closing procedures including cash register counting, restocking, and cleaning
- Provided assistance to other store departments as needed
- Assisted in restocking shelves to maintain organized display area
- Built and maintained strong customer relationships, fostering satisfaction and loyalty.
Education
High School -
Juan Ponce De Leon
Florida, PR05.2011
Skills
- Task Prioritization
- FLUENT IN SPANISH
- Remote Office Availability
- Microsoft Word
- Customer Service
- Problem-Solving
- Friendly, Positive Attitude
Languages
- English
- Spanish
Timeline
Front Desk Receptionist
Lawton Veterinary Hospital
11.2022 - 08.2023
Customer Asst Representative III
Oklahoma Correctional Industries
09.2021 - 12.2022
Customer Service
Concentrix
03.2020 - 06.2021
Sale Representative
Monat
03.2019 - 03.2020
Cashier/Customer Service
Save A Lot
06.2016 - 01.2018
High School -
Juan Ponce De Leon
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