Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KEISHLA M. ROMAN

Orlando,FL

Summary

Customer-focused Food and Beverage Server known for high productivity and efficient task completion. Specialize in order accuracy, maintaining cleanliness standards, and effective communication with kitchen staff. Excel in time management, adaptability, and problem-solving to ensure guest satisfaction and smooth service flow. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

10
10
years of professional experience

Work History

Food and Consumables

Walmart Supercenter
Orlando, FL
03.2022 - 07.2022
  • Received shipments of merchandise and stocked shelves according to store requirements.
  • Organized backroom areas, ensuring all items were properly stored and labeled.
  • Assisted customers in locating products on the shelf or in the backroom.
  • Performed inventory counts of merchandise on a regular basis.
  • Ensured all products were correctly priced and tagged before stocking shelves.
  • Checked expiration dates on perishable items to ensure freshness.
  • Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
  • Collaborated with team members to execute promotional displays quickly and accurately.
  • Processed customer returns promptly and accurately following company guidelines.
  • Provided excellent customer service by responding courteously to inquiries.
  • Verified that orders matched pick tickets prior to loading them onto delivery trucks.
  • Broke down and discarded empty packaging and boxes after stocking products.
  • Arranged product on shelves following merchandising guidelines.
  • Stocked merchandise by UPC codes and read labels to match.
  • Attached price labels to products and updated sales floor signs.
  • Operated tracking scanners to update and maintain accurate inventory information.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.

Warehouse Material Handler

Federal Express
Orlando, FL
06.2021 - 12.2021
  • Received and processed incoming materials, supplies, equipment, and merchandise.
  • Organized warehouse inventory to ensure items were in the correct location and easily accessible.
  • Loaded and unloaded shipments from delivery trucks with a pallet jack or forklift.
  • Operated powered industrial equipment such as order pickers, stand-up reach trucks, turret trucks, and electric pallet jacks safely according to company guidelines.
  • Sorted products based on size, type, style for efficient storage or shipment preparation.
  • Provided assistance to other team members during peak times or when additional help was needed.
  • Adhered to all safety regulations at all times while operating machinery or performing manual labor tasks.
  • Followed proper procedures for hazardous waste disposal when required.
  • Performed daily maintenance checks on forklifts before use according to company policies and procedures.
  • Identified problems related to receiving process and worked with supervisors and managers to develop solutions quickly and efficiently.
  • Labeled and packaged appropriate products for delivery.
  • Loaded and unloaded company inventory from delivery trucks, loading bays and production areas.
  • Operated forklifts, booms, cranes and other warehouse equipment.
  • Collaborated with internal teams to fix order discrepancies, locate missing materials and report damaged products.
  • Received and unloaded incoming products, verified shipment accuracy and inspected for damage, loss or defects.
  • Understood and deciphered shipping, receiving and manufacturing documentation and moved material accurately.
  • Moved materials on horizontal plane or with aid of gravity, keeping ideal lifting position at waist height.

Housekeeping Cleaner

Fashion Square Mall
Orlando, FL
12.2017 - 05.2019
  • Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
  • Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
  • Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
  • Transported trash to designated disposal areas.
  • Reported any maintenance issues to supervisor immediately.
  • Checked all equipment to ensure proper functioning prior to use.
  • Followed safety rules when handling cleaning chemicals according to OSHA regulations.
  • Maintained a clean work area at all times by sweeping or vacuuming daily.
  • Organized storage closets ensuring that all items are properly labeled and stored away safely.
  • Adhered strictly to health regulations regarding sanitation practices in the workplace.
  • Maintained inventory of cleaning supplies used throughout the facility.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

House Cleaner

UP DEVELOPMENT
Orlando, FL
12.2017 - 04.2018
  • Swept, mopped, vacuumed and polished floors of all types.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Washed windows inside and outside as needed.
  • Emptied wastebaskets and replaced liners.
  • Polished metal fixtures in kitchen and bathroom areas.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Removed lint from carpets using a vacuum cleaner attachment.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Used cleaning chemicals following proper guidelines.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.

Housekeeping Room Attendant

Comfort Suites Hotel
Orlando, FL
05.2012 - 12.2017
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replenished room amenities according to established guidelines.
  • Provided guests with information on hotel services and room features.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Responded promptly to requests from guests and other departments.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Organized storage areas for efficient access to materials and supplies.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Kept up-to-date records of items cleaned in each room.
  • Ensured compliance with health regulations regarding sanitation procedures.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Responded promptly to guest requests for additional supplies or services.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.

Education

GED -

Instituto De Banca Y Comercio
Aguadilla Puerto Rico
07-2012

High School Diploma -

DR Carlos Gonzalez
Aguada PR
05-2011

Skills

  • Guest issue resolution
  • Food handling safety
  • Table assignments
  • Guest service
  • Inventory Management
  • Safe Food Handling
  • Food safety practices

Languages

English
Professional
Spanish
Professional

Timeline

Food and Consumables

Walmart Supercenter
03.2022 - 07.2022

Warehouse Material Handler

Federal Express
06.2021 - 12.2021

Housekeeping Cleaner

Fashion Square Mall
12.2017 - 05.2019

House Cleaner

UP DEVELOPMENT
12.2017 - 04.2018

Housekeeping Room Attendant

Comfort Suites Hotel
05.2012 - 12.2017

GED -

Instituto De Banca Y Comercio

High School Diploma -

DR Carlos Gonzalez

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KEISHLA M. ROMAN