Keishliane D Nieves Diaz
Buffalo,NY
Summary
-Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
-To apply and develop specialized skill in a work environment that allows me to grow professionally.
Overview
6
6
years of professional experience
Work History
Sales Associate
The Home Depot Inc
Lockport, NY
10.2023 - 04.2024
- Handled returns and exchanges according to company policies.
- Handled customer complaints in a professional manner.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Helped customers find specific products, answered questions, and offered product advice.
- Work at Pro Desk
- Operated a variety of machinery and tools safely and efficiently.
Customer Service Coordinator
Marshalls
Middleburg Heights, OH
06.2021 - 01.2022
- Provided customer service assistance to customers via phone and email.
- Developed relationships with customers to ensure satisfaction.
- Assisted in the development of quality assurance standards for customer service operations.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Researched new products or services that may be beneficial to customers.
- Collaborated with other departments to resolve complex customer issues quickly.
Stocker
Warehouse Group
Buffalo, NY
08.2020 - 11.2020
- Received and processed incoming shipments of merchandise.
- Recorded quantity, type and value of materials or items received.
- Stocked shelves with newly arrived products.
Cook's Helper
Autoridad De Acueductos Y Alcantarillados
San Juan , PR
08.2019 - 02.2020
- Assisted in the preparation of food items such as salads, soups and sauces.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Restaurant Waiter
La cosinita
San Juan, PR
03.2019 - 08.2019
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
Cashier
Shell
Campo Rico, PR, PR
06.2018 - 11.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Crearte Inc
San Juan PR06.2017
Skills
- Support
- Customer Service Excellence
- Logistics Management
- Ability to learn quickly
- Fluent in Spanish and english
- Retail Experience
- Handling Escalations
- Training and Mentoring
- Schedule Coordination
- Workflow Management
- Learn Fast
- Cash handling
- Exceeds sales goals
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Sales Associate
The Home Depot Inc
10.2023 - 04.2024
Customer Service Coordinator
Marshalls
06.2021 - 01.2022
Stocker
Warehouse Group
08.2020 - 11.2020
Cook's Helper
Autoridad De Acueductos Y Alcantarillados
08.2019 - 02.2020
Restaurant Waiter
La cosinita
03.2019 - 08.2019
Cashier
Shell
06.2018 - 11.2018
High School Diploma -
Crearte Inc
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