Keishonna Wilson
Selma,AL
Summary
With a strong sense of dedication, motivation, and responsibility, I bring a solid educational background and clinical experience in nursing. I am a team-oriented individual with strong work ethics, seeking to apply my skills and positive attitude to benefit patient care and healthcare operations. My extensive experience in the customer relations industry has honed my ability to establish rapport and maintain satisfaction, which translates well into patient care. As a solid team player with an outgoing and positive demeanor, I specialize in quality, efficiency, and process optimization. I am articulate, energetic, and results-oriented, with a passion for developing relationships, cultivating partnerships, and contributing to the success of healthcare teams.
Overview
1
1
Certification
Work History
Clinical Placement Student Nurse
Wallace Community College Selma
Selma, AL
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff
- Administered close patient care, checked vital signs, and monitored telemetry
- Developed strong communication skills through frequent interaction with patients, families, physicians, nurses, and other healthcare professionals involved in the care process
Customer Service Representative
Family Dollar
Selma, AL
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Built relationships with customers to encourage repeat business
- Assisted customers with returns, refunds and resolving transaction issues
Customer Service Representative
VXI Global Solutions LLC
Los Angeles, CA
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed over 80-100 calls daily
- Documented and detailed calls and complaints using call center's CRM database
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Verizon Customer Service Representative
Afni Inc
Tucson, AZ
- Updated account information to maintain customer records
- Increased efficiency and team productivity by promoting operational best practices
- Investigated and resolved customer inquiries and complaints quickly
- Educated customers about billing, payment processing and support policies and procedures
Customer Service Representative
TRC Staffing
Montgomery, AL
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Investigated and resolved accounting, service and delivery concerns
- Resolved discrepancies in data entry activities for accurate, complete jobs
- Corrected data entry errors to prevent later issues such as duplication or data degradation
Healthcare Customer Service Representative
Everise
Plantation, FL
- Handled customer service inquiries in person, via telephone and through email
- Investigated insurance claims denials and appeals
- Entered patient demographic and insurance data into electronic medical record system
- Verified insurance eligibility and coverage for patients
Education
Licensed Practical Nursing - Nursing
Wallace Community College Selma
Associate Degree - Liberal Arts And Sciences
WALLACE COMMUNITY COLLEGE SELMA
05.2021
High School Diploma -
Selma High School
05.2019
Patient Care Technician - Health Care
WALIACE COMMUNITY COLLEGE SELMA
05.2019
Skills
- Knowledgeable in electronic health record (EHR) systems
- Accurate and thorough patient documentation
- Strong patient assessment and monitoring skills
- Administering medications and treatments safely
- Demonstrating empathy and compassionate patient care
- Effective communication with patients and healthcare teams
- Strong organizational and time management skills
- Adhering to infection control and safety protocols
- Providing patient education and support
- Ability to work effectively under pressure
- Critical thinking and problem-solving skills in clinical settings
- Excellent teamwork and collaboration abilities
- Maintaining patient confidentiality and privacy
Certification
CPR certification
Timeline
Clinical Placement Student Nurse
Wallace Community College Selma
Customer Service Representative
Family Dollar
Customer Service Representative
VXI Global Solutions LLC
Verizon Customer Service Representative
Afni Inc
Customer Service Representative
TRC Staffing
Healthcare Customer Service Representative
Everise
Licensed Practical Nursing - Nursing
Wallace Community College Selma
Associate Degree - Liberal Arts And Sciences
WALLACE COMMUNITY COLLEGE SELMA
High School Diploma -
Selma High School
Patient Care Technician - Health Care
WALIACE COMMUNITY COLLEGE SELMA