Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Keishonte Brooks

Cypress,TX

Summary

Results-driven Financial Services Consultant with a proven track record of building vibrant businesses by developing new prospects, managing customer relationships, and achieving sales goals. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

7
7
years of professional experience

Work History

Receptionist

Republic Services (contracted)
10.2023 - 02.2024
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Helped maintain office security by monitoring visitor access and issuing badges as needed.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Collaborated with customers to resolve disputes.

Senior Agent

Woodforest National Bank
12.2022 - 09.2023
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reviews fraud trends and complete common point of purchase analysis; makes recommendations to management for new or updates to existing rules, models, and profiles.
  • Research customer dispute claims by reviewing card transactions, account records and information provided by merchants or customers; makes a determination or escalates for approval as appropriate.
  • Processing transactions, opening accounts, and performing account maintenance.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Front Desk Receptionist

Express Employment Professionals
09.2022 - 12.2022
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled office meetings and client appointments for staff teams.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Remote Customer Service Representative

LSI (Lending Solutions Inc.)
10.2018 - 09.2022
  • Assisting customers with various banking services, including account inquiries, balance checks, transaction history, fund transfers, and resolving issues related to deposits, withdrawals, or payments
  • Providing specialized support to credit union members, which may include helping with membership applications, explaining credit union benefits, assisting with loan applications
  • Developing a comprehensive understanding of banking and credit union products and services, such as savings accounts, checking accounts, loans, mortgages, credit cards, and investment options
  • Assisting customers in processing financial transactions, such as opening new accounts, closing accounts, issuing debit or credit cards

Data Entry

Peopleready
10.2017 - 10.2018
  • Accurately entering data from various sources, such as paper documents, electronic files, or online forms, into the designated computer systems or databases
  • Double-checking the entered data for errors, inconsistencies, or missing information and making necessary corrections
  • Sorting, organizing, and categorizing data based on specific criteria, such as dates, alphabetical order, or numerical sequences
  • Adhering to strict confidentiality protocols and maintaining data security to protect sensitive information.

Administrative Assistant

Superior Health Plan
07.2017 - 10.2017
  • Managing incoming and outgoing correspondence, such as emails, phone calls, and mail, and responding to inquiries or forwarding them to the appropriate individuals
  • Scheduling and calendar management: Organizing and maintaining schedules, coordinating appointments, meetings, and travel arrangements for team members or executives
  • Assisting in the preparation of meeting agendas, taking meeting minutes, and distributing them to relevant parties
  • Coordinating logistics for meetings and events Monitoring and ordering office supplies, equipment, and maintaining inventory levels.

Education

Associate of Science -

American InterContinental University
Houston, TX
04.2025

High school diploma -

Wylie High School
Wylie, TX
06.2016

Skills

  • Account documentation
  • Account maintenance
  • Risk management
  • Schedule management
  • Data entry
  • Customer service
  • Information Security
  • Financial analysis
  • Financial services
  • Credit union services
  • Banking products
  • Investment options
  • Microsoft Office
  • Database management
  • Administrative support

Timeline

Receptionist

Republic Services (contracted)
10.2023 - 02.2024

Senior Agent

Woodforest National Bank
12.2022 - 09.2023

Front Desk Receptionist

Express Employment Professionals
09.2022 - 12.2022

Remote Customer Service Representative

LSI (Lending Solutions Inc.)
10.2018 - 09.2022

Data Entry

Peopleready
10.2017 - 10.2018

Administrative Assistant

Superior Health Plan
07.2017 - 10.2017

Associate of Science -

American InterContinental University

High school diploma -

Wylie High School

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Keishonte Brooks