Keisia Liburd, MBA

• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Managed planned clinic budget of $4 million and exceeded YTD goal with net revenue of $4 million.
• Supervised operations of 20 staff members and kept employees compliant with company policies and procedures.
• Managed purchasing and customer account operations efficiently.
• Devised processes to boost long-term business success and increase profit levels.
• Addressed and resolved technical, financial and operational concerns by working with team members and directors.
• Created and presented data using MS Excel spreadsheets and other MS Office tools.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts. Oversaw minimum of 2-3 lean improvement projects per month from conception to final delivery.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Analyzed and reported on key performance metrics to senior management.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Developed and implemented strategies to maximize customer satisfaction.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Certified Preceptor: Mentored and guided employees to foster proper completion of assigned duties.
Department Scheduler: Managing 6-8 week schedules for a staff of 50 employees.
• Assesses patient for appropriate type and frequency of treatment and developed plan of care based on diagnosis.
• Led team of 12-18 members while providing exceptional customer service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Monitors, records and communicates patient conditions while cooperating with physicians to deliver patient satisfaction and meet compliance with set standards.
• Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
• Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.