Keissy Del Rosario
Riverview,FL
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
New York Sports And Joints
12.2021 - 01.2025
- Processed patient intake information and updated medical records prior to treatment
- Scheduled evaluations and procedures for patients
- Communicated with patients to ensure the quality of care and develop care plans
- Demonstrated flexibility during changes to patient care practice
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services
- Obtained informed consent and payment documentation from patients and filed in system
- Verified patients' insurance and payment methods during admissions or checkin/check-out processes
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction
Youth worker
Community Mediation Services
07.2021 - 12.2021
- Assist in management of the afterschool program, as well as proper functioning of all activities
- Plan and implement homework help, sports activities and classroom activities for elementary school and aged children in after school and recess enhancement programs
- Serve as a mentor and role model to children in an elementary school setting
- Received training in life skills such as communication, teamwork, and leadership
- Provided key emotional support to special needs youth.
- Developed and implemented range of lessons and resources to motivate young people.
Sales Associate
Zumiez
01.2021 - 06.2021
- Displaying products
- Handling payments
- Overseeing deliveries/Ordering stock
- Left customers satisfied with her work
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Hair Salon Receptionist
D,Rafaela Beauty Salon
03.2019 - 12.2020
- Translator in Spanish
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Reduced no-shows by implementing reminder calls or text messages for upcoming appointments.
- Facilitated communication between clients and stylists ensuring clear understanding of desired outcomes leading to greater customer satisfaction.
- Processed payments accurately, handling cash transactions and balancing daily sales reports.
- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.
Youth Leader
Urban Dove HiRisers
12.2018 - 06.2019
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
- Managed event planning logistics, ensuring successful execution of various youth activities and outings.
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Provided guidance and support to youth in developing positive self-image and thriving personal relationships.
- Empowered young people by offering them opportunities to lead group discussions or present on topics they were passionate about.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
Education
High School Diploma -
URBAN DOVE CHARTER SCHOOL
Brooklyn, NY06-2021
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Documentation
- Patient flow management
- Healthcare operations
- Customer service
Languages
Spanish
Full Professional
Timeline
Patient Care Coordinator
New York Sports And Joints
12.2021 - 01.2025
Youth worker
Community Mediation Services
07.2021 - 12.2021
Sales Associate
Zumiez
01.2021 - 06.2021
Hair Salon Receptionist
D,Rafaela Beauty Salon
03.2019 - 12.2020
Youth Leader
Urban Dove HiRisers
12.2018 - 06.2019
High School Diploma -
URBAN DOVE CHARTER SCHOOL
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