Keisy Astorga
Miami,FL
Summary
As a responsible cashier with a proven track record, I excel in managing financial transactions, restocking merchandise, and assisting customers to better their experience overall. I consistently maintain clean, organized, and professionally arranged work areas, demonstrating strong listening skills and a detail-oriented approach. I am seeking a full-time position that offers professional challenges and allows me to leverage my interpersonal skills, excellent time management, and problem-solving abilities. My career accomplishments include leading a team to victory as captain during a competitive internship with Telemundo Academy. Additionally, I gained hands-on experience working with clients in a wedding planning company. I have served as a head cashier for year's, a few during the challenging COVID-19 period.
Overview
3
3
years of professional experience
Work History
Cashier
Ace Hardware
08.2021 - 12.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Head Cashier
Bath & Body Works
08.2019 - 01.2020
- Assisted customers by answering questions and fulfilling requests.
- Resolved escalated customer disputes with special actions such as discounts.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Alleviated customer service needs with policy-appropriate solutions.
Education
Associate of Arts - Biology
Miami-Dade Community College
Miami, FL02.2023
High school diploma -
Sports Leadership And Management
Miami, FL05.2020
Skills
- Sales
- Retail Sales
- Cash Handling
- Retail Management
- Bilingual
- Spanish
- Communication skills
- Phone etiquette
- Merchandising
- Typing
- English
- Cashiering
- Payment Collection
- POS Systems
- Drawer balancing
- Product Recommendations
- Customer Assistance
- Customer Service
- Complex Problem-Solving
- Conflict Resolution
- Proficient in Microsoft Office applications
- Daily Reporting
- Time management skills
- Customer service excellence
- Written and verbal communication
- Data Entry
- Schedule Management
- Work Order Management
- Communication Equipment Operation
- Stress Tolerance
- Prioritizing calls
- Verifying coverage
- CRM Software
- Goal-Oriented
- Sales Strategies
- Scripted calls
- MS Office
- Attention to Detail
- Adaptability and Dependability
- Outbound and inbound calls
- Upselling and Cross Selling
- Email and Telephone Etiquette
- Sales Support
- Inbound Call Management
- Call Center Operations
- Sales Techniques
- Fluency in English and Spanish
- Professional Communication
- Information Security
- Complaint resolution
- Microsoft Outlook
- Dispute Resolution
- Active Listening
- Quality Control
- Payment Processing
Careeraccomplishments
As for Career accomplishment's, I took part of an internship for Telemundo Academy where we had to compete against another school, and I was announced the team's captain and my team won. I also worked in a wedding planning company, meaning I have hands on experience with working with people. On top of those accomplishments, I worked as head cashier for a year in one company and again for another company for 4 months. Those two were during COVID. I also working for twitter's call center for about a year, where I answered customers phone calls and assisted with technical problems.
Timeline
Cashier
Ace Hardware
08.2021 - 12.2022
Head Cashier
Bath & Body Works
08.2019 - 01.2020
Associate of Arts - Biology
Miami-Dade Community College
High school diploma -
Sports Leadership And Management
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