Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisy Calcagno

Poughkeepsie

Summary

Detail-oriented shift leader with three years of experience. I have a proven ability to thrive in dynamic, fast-paced settings, and by being fluent in both Spanish and English, I can create stronger professional interactions. I am efficient at motivating others to achieve shared goals, and throughout the years, I have been dedicated to providing high standards of service and creating a warm and welcoming environment for guests. I always strive to maintain a healthy work environment, precision, and determination for every task.

Overview

3
3
years of professional experience

Work History

Shift Leader

Smoothie King
Poughkeepsie
11.2022 - Current
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Assisted in training new employees on shift operations.
  • Position skilled staff in key areas throughout the shift to optimize productivity.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored employee performance and provided feedback for improvement.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Adhered to all health code regulations while preparing food items for customers.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Utilized POS systems efficiently for order processing and inventory management.

Team Member

Smoothie King
Poughkeepsie
12.2021 - 11.2022
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Collaborated with team members to achieve daily goals.
  • Looked for ways to go above and beyond job requirements.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Operated cash register accurately and efficiently.
  • Cleaned work areas regularly throughout shift.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

Bachelor of Arts - sociology, Criminology, Minor in Spanish

SUNY College At New Paltz
New Paltz, NY
05-2026

Bachelor of Science - Criminal Justice

Dutchess Community College
Poughkeepsie, NY
05-2024

High School Diploma -

Franklin D. Roosevelt High School
Hyde Park
06-2021

Skills

  • Fluent in Spanish
  • Role modeling
  • Customer service
  • Team supervision
  • Operations management
  • Training & Development
  • Multitasking
  • Relationship building
  • Conflict resolution
  • Active listening

Timeline

Shift Leader

Smoothie King
11.2022 - Current

Team Member

Smoothie King
12.2021 - 11.2022

Bachelor of Arts - sociology, Criminology, Minor in Spanish

SUNY College At New Paltz

Bachelor of Science - Criminal Justice

Dutchess Community College

High School Diploma -

Franklin D. Roosevelt High School

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