KEISY CASTILLO
Nanuet,NY
Summary
Dynamic and adaptable professional with a proven track record in executing day-to-day maintenance operations and optimizing work order management. Skilled in effectively communicating with stakeholders to ensure timely resolution of service requests while maintaining top-tier customer experience. Demonstrates initiative and consistently striving for process improvement. Comfortable navigating ambiguity, proactively seeking solutions, and willing to expand responsibilities as role evolves.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Coordinator
Maximus Federal Services
Nanuet, NY
03.2023 - Current
- Collaborate with internal teams to identify areas for process improvement and implement solutions to enhance the customer experience.
- Act as the primary communicator and liaison between project managers and business areas, ensuring clear and timely communication throughout the project lifecycle.
- Coordinate project activities, meetings, and communications among team members, stakeholders, and external partners to keep projects on track and aligned with objectives.
- Assist in developing project plans, including timelines, milestones, and resource allocation, to ensure successful project execution.
Project Analyst
TEKSystems
Jacksonville, FL
06.2022 - 03.2023
- Gather, analyze, and interpret data related to project performance, including cost, schedule, and quality metrics, to identify trends, patterns, and areas for improvement.
- Collaborate with project teams to identify inefficiencies and bottlenecks in project processes and workflows, and propose and implement solutions to streamline processes and improve project efficiency and effectiveness.
- Generate and distribute regular project status reports, dashboards, and presentations to communicate key findings, insights, and recommendations to project stakeholders and senior management.
Executive Operations Assistant
InBloom Autism Services
Jacksonville
06.2020 - 06.2022
- Coordinate and manage the executive's schedule, including arranging meetings, appointments, and travel itineraries, while prioritizing conflicting demands and ensuring efficient use of time.
- Assist in coordinating and monitoring various projects and initiatives, tracking deadlines, milestones, and deliverables, and providing regular updates and reports to the executive and stakeholders.
- Serve as the primary point of contact for internal and external communications, screening and prioritizing emails, phone calls, and correspondence on behalf of the executive.
Executive Assistant to the Human Resources Director
SEV Enterprise at FedEx
Jersey City
03.2017 - 06.2020
- Assist with recruitment activities, such as posting job openings, scheduling interviews, coordinating candidate travel and accommodations, and maintaining recruitment databases and files.
- Support the onboarding process for new hires, including preparing welcome materials, coordinating orientation sessions, and assisting with paperwork and administrative tasks as needed.
- Maintain accurate and up-to-date employee records, including personnel files, HR databases, and electronic filing systems, ensuring compliance with privacy regulations and data protection policies.
Education
Masters of Arts - Psychology
Touro University Worldwide
08.2022
Bachelors of Science - Forensic Psychology
John Jay College of Criminal Justice
05.2021
Skills
- Process Improvement
- Team Collaboration
- Conflict Resolution
- Project Management
Languages
Spanish
Certification
- Event and Wedding Planner, Ultimate Academy - 2023
Timeline
Project Coordinator
Maximus Federal Services
03.2023 - Current
Project Analyst
TEKSystems
06.2022 - 03.2023
Executive Operations Assistant
InBloom Autism Services
06.2020 - 06.2022
Executive Assistant to the Human Resources Director
SEV Enterprise at FedEx
03.2017 - 06.2020
Masters of Arts - Psychology
Touro University Worldwide
Bachelors of Science - Forensic Psychology
John Jay College of Criminal Justice
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