Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KEISY DIAZ

Las Vegas,Nevada

Summary

Dynamic professional with a proven track record at 4queens Hotel and Casino, excelling in advanced communication and software navigation. Enhanced operational efficiency through effective task assignment and staff scheduling, contributing to improved customer satisfaction. Recognized for optimizing resource allocation and streamlining workflows, ensuring timely resolutions and a positive work environment.

Overview

20
20
years of professional experience

Work History

Status Board Operator

4queens Hotel and Casino
08.2021 - Current
  • Monitored operational status through real-time data updates and alerts.
  • Assisted in maintaining equipment and ensuring operational readiness.
  • Collaborated with team members to resolve issues promptly and efficiently.
  • Recorded and reported discrepancies in status for further investigation.
  • Utilized software tools to track performance metrics and operational workflows.
  • Adapted quickly to new processes and technologies as introduced by management.
  • Contributed to a positive work environment through effective communication with colleagues.
  • Supported training initiatives for new hires on operational protocols and systems.
  • Assisted in meeting project deadlines by closely monitoring task progress and flagging potential delays for management attention.
  • Optimized resource allocation by effectively tracking personnel, equipment, and job progress on the status board.
  • Enhanced team collaboration with timely and accurate data management on the status board.
  • Streamlined communication between departments for smoother workflow by providing real-time updates on the status board.
  • Improved operational efficiency by monitoring and maintaining accurate status board information.
  • Ensured compliance with safety protocols by diligently monitoring work permits and related statuses in realtime.
  • Provided valuable input for process optimization through comprehensive analysis of historical data from previous shifts'' records maintained at Status Board Operator position.
  • Boosted customer satisfaction with quick resolutions based on up-to-date information from the status board.
  • Maintained confidentiality and security of sensitive company information while working as Status Board Operator.
  • Collaborated with multiple departments and served as a central point of contact for information flow through status board updates.
  • Strengthened interdepartmental relations through prompt communication and efficient sharing of relevant data via the status board.
  • Reduced response time to incidents by promptly updating critical information on the status board.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders and supplies and toiletries for guest.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.

Housekeeper

Tropicana Casino And Resort
02.2011 - 05.2016
  • Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene and comfort.
  • Assisted in inventory management, tracking supplies and reporting shortages to optimize operational efficiency.
  • Implemented effective cleaning techniques to enhance turnaround time for room preparation.
  • Trained new staff on cleaning protocols and safety procedures, fostering a culture of teamwork and accountability.
  • Collaborated with management to refine cleaning processes, enhancing overall guest satisfaction ratings.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Monitored compliance with health and safety regulations, ensuring a safe environment for staff and guests alike.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Sales-Customer Service

Target
08.2010 - 02.2014
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Payroll Input

The Payroll Company
08.2005 - 03.2010
  • Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes.
  • Improved record-keeping efficiency with introduction of digital filing systems for all payroll documentation.
  • Addressed any discrepancies found during reconciliation processes between carrier invoices and payroll deductions.
  • Provided valuable input during briefings and debriefings to improve overall team performance and adapt strategies as needed for mission success.
  • Streamlined payroll processing, reducing errors while ensuring employees received timely compensation.
  • Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
  • Utilized exceptional multitasking skills to manage multiple phone lines while accurately inputting orders into the system.
  • Managed payroll processing, ensuring timely and accurate payment to employees while adhering to tax regulations.
  • Participated in pre-construction meetings to understand project requirements and provide expert input on formwork solutions.
  • Supported internal audit teams during regulatory examinations by providing requested documentation related to payroll taxes within stipulated timeframes.
  • Contributed to the development of clear payroll policies and procedures, enhancing overall organizational effectiveness.
  • Participated in design review meetings, providing valuable input and feedback to improve overall project outcomes.
  • Collaborated with cross-functional teams on complex projects requiring expert valuation input, contributing to successful outcomes for all involved parties.
  • Optimized payroll workflows by identifying bottlenecks and implementing process improvements, resulting in reduced errors and faster processing times.
  • Reduced errors in data entry by attentively inputting information into computer systems and databases.
  • Maintained employee trust and confidentiality by safeguarding sensitive payroll information and adhering to privacy regulations.
  • Provided valuable input during brainstorming sessions, contributing innovative ideas that improved overall product performance.
  • Influenced change management strategies by providing valuable input based on firsthand experience within the field operations team.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Processed payroll accurately and efficiently, ensuring all employees received timely payment for their work.
  • Offered valuable input during team meetings about ways to enhance overall performance while maintaining high-quality standards.
  • Actively participated in weekly staff meetings aimed at discussing sales performance, providing valuable input to improve team efficiency and achieve desired outcomes.
  • Supported payroll processing by compiling employee data and ensuring accurate wage calculations for timely disbursements.
  • Automated timekeeping processes by integrating software solutions with existing systems, improving data accuracy and reducing manual input requirements.
  • Input data and processed system change to generate accurate reports.
  • Participated in regular meetings with upper management, providing insightful input and recommendations to drive strategic decision-making processes.
  • Supported senior leadership in long-term business planning efforts, providing valuable input on industry trends and market dynamics affecting company objectives.

Education

High School Diploma -

Cornerstone Ministries And Christian School
Georgia Townsend
02-2005

Skills

  • Advanced communication
  • Software navigation
  • Information processing
  • Report generation
  • Customer service
  • Customer service-focused
  • Task assignment
  • Staff scheduling

Languages

Spanish

Timeline

Status Board Operator

4queens Hotel and Casino
08.2021 - Current

Housekeeper

Tropicana Casino And Resort
02.2011 - 05.2016

Sales-Customer Service

Target
08.2010 - 02.2014

Payroll Input

The Payroll Company
08.2005 - 03.2010

High School Diploma -

Cornerstone Ministries And Christian School

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