Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Keisy Olmedo

Van Nuys,California

Summary

Demonstrated knowledge of customer relations, employee training, and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations.

Overview

4
4
years of professional experience

Work History

Barista Trainer

Starbucks, Barista
Reseda
08.2022 - 08.2024
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Achieved cost-savings by developing functional solutions to problems.
  • Enhanced customer satisfaction by providing knowledgeable and friendly service to promptly resolve issues.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Shift Leader

California Fish Grill
Mission Hill, California
03.2021 - 07.2024
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.

Cashier

Popeyes
North Hills
02.2020 - 04.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

James Monroe High School
North Hills, CA
06-2020

Skills

  • Health codes compliance
  • Leadership experience
  • Employee Performance Management
  • Specialty beverages knowledge
  • Sales proficiency
  • Training Materials
  • Coffee expertise
  • Order Taking
  • Recipe creation
  • Complaint Handling
  • Health and safety compliance

Languages

Spanish
Full Professional

Timeline

Barista Trainer

Starbucks, Barista
08.2022 - 08.2024

Shift Leader

California Fish Grill
03.2021 - 07.2024

Cashier

Popeyes
02.2020 - 04.2021

High School Diploma -

James Monroe High School

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Keisy Olmedo