Keith Adkins

• Client assessment: Conduct thorough and ongoing assessments of client needs, including physical health, mental status, social support, and financial resources.
• Service plan development:Create individualized, goal-oriented service plans that outline specific objectives, required services, and timelines.
• Coordination and service delivery: Coordinate and facilitate the delivery of services by connecting clients with providers, scheduling appointments, and ensuring all elements of the plan are executed.
• Advocacy: Act as an advocate for clients to ensure they receive fair treatment, timely services, and access to essential resources and benefits.
• Monitoring and evaluation:Regularly follow up with clients to monitor their progress, document outcomes, and adjust the service plan as needed.
• Crisis intervention: Respond promptly to client emergencies, providing immediate support and hands-on problem-solving.
• Documentation: Maintain accurate and up-to-date records of services provided, client progress, and all necessary paperwork.
• Liaison and collaboration:Serve as a link between the client, service providers, and other relevant agencies, such as schools or employers.
• Resource management: Assist clients with navigating and applying for financial assistance and other benefits.
• Assessed client needs through comprehensive interviews, identifying barriers to access and potential resources.

• Supported phone representatives with questions regarding phone calls

• Created a weekly department evaluation report for supervisors and management

• Provided regular feedback to a team to assist with development, growth and appropriate adherence to

guidelines, regulations, policies, and procedures

• Dealt with people in a manner which shows sensitivity, tact, and professionalism, internally and externally

• Demonstrated an advanced ability to problem solve, maintain professionalism and call control with all

customer concerns or issues

• Communicated with other departments on behalf of customers to resolve customer issues, effectively

communicate appropriate charges, company policies, and/or procedures as determined at the time of the

call