Keith Arnold
Stockton,CA
Summary
Experienced with maintaining cleanliness and safety in educational environments. Utilizes effective cleaning techniques and efficient time management to ensure well-maintained facility. Knowledge of operating and maintaining cleaning equipment for optimal performance.
Overview
27
27
years of professional experience
Work History
School Custodian
Antioch Unified School District
Antioch, CA
02.2024 - Current
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Assisted with minor maintenance tasks such as changing light bulbs, repairing fixtures, and painting walls to keep the facility in good condition.
Store Associate
Rite Aid
Alamo, CA
10.1999 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Participated in training sessions to stay updated on product information and company policies.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
- Increased foot traffic with effective storefront merchandising and creative displays.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Promoted store loyalty program to customers, significantly increasing membership enrollment.
- Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
- Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Shift Supervisor
Toys"R"Us
Pittsburg, CA
04.2000 - 09.2003
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed staff hiring, training and supervision.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Supervised ongoing daily production phases.
- Built relationships with customers and managed accounts to drive revenue and profit.
Flow Team Member
Target
San Ramon, CA
03.1998 - 08.1999
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Collaborated with other departments for efficient allocation of resources and cross-functional support when needed.
- Ensured adherence to safety regulations and guidelines, minimizing workplace accidents and maintaining a secure environment for employees and customers.
- Marked items with identifying codes such as price, stock, or inventory control codes.
- Operated forklifts and pallet jacks to lift or place merchandise in backroom or on sales floor.
- Unloaded packages from incoming trucks to inspect contents.
- Checked refrigerated and frozen food for sell by dates and removed merchandise that was expired so that it would not be sold.
- Reduced out-of-stock incidents by regularly conducting inventory audits and promptly notifying management of discrepancies.
- Used Software and Software to manage third-party warehouse inventory.
- Verified packages against order and invoices.
- Coordinated shipments for Number locations by following schedules of product distribution.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Skills
- Punctuality
- Basic repairs
- Cleaning expertise
- Sanitation techniques
- Chemical handling
- Groundskeeping
- Waste management
- Cleaning and sanitizing
- Floor cleaning and buffing
- Problem-solving
- Attention to detail
- Responsible and dependable
- Team collaboration
- Time management
- Waste disposal
- Hazardous chemicals handling
- Heavy lifting
- Room setup and breakdown
- Minor repairs
- Skilled housekeeper
- Facility opening and closing
- Furniture moving
- Building maintenance
- Client communication
- Customer service
- Maintenance knowledge
- Physical stamina
- Customer service-focused
- Emergency response
- Facilities maintenance
- Employee training
- Crew supervision
- Work prioritization
- Job status updates
- Inventory management
- Preventive Maintenance
- Safe chemical disposal
- Facility Access control
- Work orders
- Damage reporting
- Health and safety compliance
- Trash removal
- Equipment operation
- Routine Inspections
- Supply delivery
- Gardening products
- Floor scrubbers and polishers
- Leaf blowing
- Excellent communication skills
- Waste and recycling management
- Grounds security
- Floor maintenance
- Strong work ethic
- Floor polishing and buffing
- Trash collection
- Sweeping and mopping
- Restroom servicing
- Flexible schedule
- Decision-making
- Productivity and time management
- Carpet steaming and shampooing
- Trash collection and removal
- Maintaining building security
- Power equipment operation
- Damage prevention
- Safety standards and protocols
- Operating heavy machinery
- Communication and interpersonal skills
Timeline
School Custodian
Antioch Unified School District
02.2024 - Current
Shift Supervisor
Toys"R"Us
04.2000 - 09.2003
Store Associate
Rite Aid
10.1999 - Current
Flow Team Member
Target
03.1998 - 08.1999