Keith Arriola
Jersey City,NJ
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
11
11
years of professional experience
Work History
Store Manager
Perry Ellis International
Elizabeth, NJ
06.2024 - Current
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Co Manager
GUESS Factory
Elizabeth, NJ
06.2022 - 06.2023
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Resolved conflicts between employees in a professional manner.
- Monitored daily operations to ensure efficient workflow.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Conducted weekly team meetings to discuss goals and objectives.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Store Manager
Hollister
Toms River, NJ
11.2021 - 04.2022
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Monitored employee performance and identified performance gaps for corrective action.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Assistant Manager
Hollister
Elizabeth, NJ
04.2017 - 11.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved conflicts between team members in an effective manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular performance reviews for employees to identify areas of improvement.
Assistant Manager
Aeropostale
Jersey City, NJ
10.2016 - 04.2017
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Created and managed budgets for travel, training, and team-building activities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Full Time Stock
Hollister
Elizabeth, NJ
11.2015 - 10.2016
- Organized product shipments, ensuring timely delivery of goods.
- Assisted in developing efficient storage solutions for optimal space utilization.
- Provided training and guidance to team members related to inventory management procedures.
- Identified obsolete or slow moving stock items and initiated appropriate action plans.
- Created daily, weekly, monthly forecasts for future inventory needs based on sales trends.
- Recruited and trained new employees while creating and supervising efficient staff teams.
- Worked in tandem with the sales floor team to replenish the sales floor by targeting key departments.
Sales Associate
Hollister
Elizabeth, NJ
03.2013 - 11.2015
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Education
Bachelor of Arts - Criminal Justice
Kean University
Union, NJ06-2015
High School Diploma -
Rancocas Valley Regional High School
Mount Holly, NJ06-2010
Skills
- Payroll Management
- Team Development
- Retail Inventory Management
- POS Systems
- Supply Ordering
- Customer Service Management
- Revenue Generation
- Talent Recruitment
- Operations Management
- Employee Training
- Store Merchandising
- Team Building and Leadership
- Operational Efficiency
Affiliations
- Bodybuilding
- Personal trainer
- NPC Coach
Accomplishments
- Helped develop the ongoing training and delvelopment pipeline program at Hollister
Timeline
Store Manager
Perry Ellis International
06.2024 - Current
Co Manager
GUESS Factory
06.2022 - 06.2023
Store Manager
Hollister
11.2021 - 04.2022
Assistant Manager
Hollister
04.2017 - 11.2021
Assistant Manager
Aeropostale
10.2016 - 04.2017
Full Time Stock
Hollister
11.2015 - 10.2016
Sales Associate
Hollister
03.2013 - 11.2015
Bachelor of Arts - Criminal Justice
Kean University
High School Diploma -
Rancocas Valley Regional High School
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