Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Atkinson

Media,PA

Summary

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.


Overview

21
21
years of professional experience

Work History

Front Desk Associate

Hampton Inn Suites
03.2019 - 06.2023
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Conferred with event staff at event site to coordinate details.

Shift Leader

Chik-Fil-A
01.2018 - 03.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Assisted in conducting performance reviews and provided staff with feedback and guidance.

Billing Sales Representative

IPacesetters
09.2010 - 12.2015
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reviewed and solved account and billing discrepancies.
  • Assessed accounts for payment status and reached out to customers.
  • Used data entry skills to accurately document and input statements.
  • Managed invoicing and payment processing operations.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Updated manuals when rates, rules or regulations are amended.
  • Reviewed compiled data on operating costs and revenues to set rates.

Billing Collector Representative

Borrabach And Tomlinson
08.2009 - 06.2010
  • Attended hearings as representative of corporate entities and firm clients.
  • Responded to customer concerns and questions on daily basis.
  • Generated financial statements and reports detailing accounts receivable status
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Analyzed client balance sheets for auditing purposes.

Collector Representative

Peco
06.2002 - 02.2007
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Reviewed accounts for compliance with repayment agreements.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Certificate - Business Administration

Bradford Business School
Philadelphia, PA
07.1987

High School Diploma -

Penncrest High School
Media, PA
06.1985

Skills

  • Quality Standards
  • Business Growth and Retention
  • Client Service
  • Problem-Solving Strengths
  • Account Servicing
  • Customer Relations
  • Detail Orientation
  • Leadership
  • Communication

Timeline

Front Desk Associate

Hampton Inn Suites
03.2019 - 06.2023

Shift Leader

Chik-Fil-A
01.2018 - 03.2019

Billing Sales Representative

IPacesetters
09.2010 - 12.2015

Billing Collector Representative

Borrabach And Tomlinson
08.2009 - 06.2010

Collector Representative

Peco
06.2002 - 02.2007

Certificate - Business Administration

Bradford Business School

High School Diploma -

Penncrest High School

Similar Profiles

CREATE PROFILE
Keith Atkinson