Keith Baggett
Hendersonville,TN
Summary
Results-driven professional with expertise in inventory management, process improvement, and compliance auditing. Proven ability to enhance workflow efficiency and ensure adherence to regulatory standards. Results-driven National CMS Coordinator with expertise in inventory management and process improvement. Proven ability to enhance workflow efficiency while ensuring compliance with regulations.
Overview
23
23
years of professional experience
Work History
National CMS Coordinator
Loomis
Hendersonville, Tennessee
10.2014 - Current
- Coordinated logistics for secure cash transportation and handling, ensuring compliance with safety protocols.
- Managed schedules and communication between teams and clients, enhancing collaboration and project alignment.
- Facilitated training sessions for new employees on safety protocols, improving understanding and adherence to standards.
- Oversaw inventory management and ensured proper documentation of assets.
- Implemented process improvements to enhance workflow efficiency across departments.
- Conducted regular audits to ensure compliance with company policies and regulations.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Provided support during emergency situations, ensuring swift response measures were in place.
- Monitored inventory levels and ordered additional supplies as needed.
- Ensured compliance with company policies and procedures related to project management activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
CMS Vault Manager
Loomis
Nashville, TN
05.2009 - 10.2014
- Managed vault operations ensuring compliance with security protocols.
- Oversaw inventory control and accurate cash handling procedures.
- Trained staff on safe cash transport and vault management practices.
- Coordinated emergency response plans for vault incidents and security breaches, ensuring readiness to mitigate risks.
- Implemented risk assessment strategies, identifying vulnerabilities and enhancing operational safeguards.
- Conducted regular audits, verifying compliance with company policies and maintaining operational integrity.
- Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
- Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
- Verified, captured and balanced deposits and audited check image quality.
- Worked closely with internal teams such as Loss Prevention, Security Services, IT departments, ensuring compliance with company regulations.
- Investigated incidents involving theft or loss of property from the vault area as needed.
- Drafted monthly status reports outlining recent activities within the facility along with any areas needing improvement.
- Supervised tellers to verify compliance with both federal and local regulations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
CMS Manager
Loomis
Jackson, MS
05.2007 - 05.2009
- Led daily operations ensuring compliance with safety and security protocols.
- Managed team schedules to optimize workflow and resource allocation.
- Trained staff on cash handling and customer service best practices, enhancing service quality.
- Mentored newly hired employees on various company programs, fostering effective onboarding.
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Evaluated performance and coached team members, supporting individual development and team growth.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Collections Account Manager
Loomis
Jackson, MS
05.2003 - 05.2007
- Managed customer accounts, ensuring timely collection of outstanding payments and reducing overdue balances.
- Collaborated with clients to resolve disputes, negotiating payment arrangements that improved customer satisfaction and payment compliance.
- Utilized software systems for tracking accounts receivable and payment histories.
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Assisted customers in resolving billing disputes, facilitating payment solutions that addressed their concerns and improved collection rates.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Education
Bachelor of Science - Accounting
The University of Southern Mississippi
Hattiesburg, MS05-1999
Skills
- Inventory management
- Process improvement
- Compliance auditing
- Cash handling procedures
- Customer relationship management
- Training and development
- Team leadership
- Effective communication
- Attention to detail
- Strategic planning
- Time management
- Project management
- Workflow management
- Project coordination
Timeline
National CMS Coordinator
Loomis
10.2014 - Current
CMS Vault Manager
Loomis
05.2009 - 10.2014
CMS Manager
Loomis
05.2007 - 05.2009
Collections Account Manager
Loomis
05.2003 - 05.2007
Bachelor of Science - Accounting
The University of Southern Mississippi