KEITH BAKER
GROVELAND,FL.
Summary
Senior IT Professional, with 10+ years experience in customer relations, support, problem solving, and effective decision making. Able to research and learn new ideas and technologies. Ability to adapt to the needs of a business and provide solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Windows Systems Administrator
Raytheon
06.2022 - 11.2023
- Administer service migration from Raytheon datacenters to Kyndryl datacenters hosted in the AWS cloud.
- Support Windows Server compliance -WSUS -Participate in multiple compliance meetings weekly to discuss patching and windows security strategies
- Patching consisted of clustered roles as well as standalone nodes in multiple datacenters in a very large environment
- Creating/Closing Change Requests for monthly patching in Service Now
- Lead the DXC (Deloitte) Windows Server 2008, 2012, 2016, and 2019 Migrations from Tulsa and Alpharetta to Sterling and Lewisville Kyndryl datacenters
- Many of the servers running mostly SQL server but also some Oracle
- Work daily with Project Managers to provide updates on the progress and different strategies to improve migration knowledge and completion times
- Assist app owners with any Windows related requests pre and post migration
- Post migration steps were to configure Windows servers with Splunk client, ScienceLogic scripted install, Rubrik client, WSUS registry updates for WSUS, verify all IP configurations and troubleshooting, amongst various other tasks
- Administration of VMWare vSphere 6.7 -7.0 virtualized environment
- File Share Access administration
- Service requests by SCtask to apply file share permissions for Raytheon, Pratt & Whitney, and Collins
- Windows
Windows Systems Administrator
Artech/Kyndryl/Truist Bank
03.2021 - 06.2022
- Provide Server Acceptance for the merger of BB&T and SunTrust
- Approximately 5000 Windows 2012, 2016, and 2019 servers were migrated to the Truist domain
- Worked with project managers and provide timelines for completed acceptances on daily progression calls
- Coordinated failover cluster testing for Windows Server clusters
- Responsible for creating new Change Request in Service Now and approving tasks in the workflow
- Daily spreadsheet documentation of tasks performed
Change Management
IBM/Artech/Aecom
06.2020 - 06.2021
- Site refreshes for AECOM managed by IBM
- Implement Windows Server upgrades/new builds to 2016 with varying roles such as Domain Controller, DHCP, DNS, File and Storage services, DFS, Print Services, Active Directory, SQL
- Weekly meetings to discuss implementation plans
- Migration of complex servers and ensure completion
- Daily spreadsheet documentation of tasks performed
- VMWare administration, such as creating new Datastores, new ESXi hosts, VM’s along with other VMware tasks.
Windows Systems Administrator
Florida Turnpike
08.2015 - 08.2019
- Sunwatch Operations
- Datacenter administration of the Florida Turnpike, and all remote locations around the state of Florida
- Upgraded all physical hosts at toll plazas with Dell 730’s
- We had multiple call centers that housed their own datacenter that I was also primary for
- Reduced the footprint of the datacenters by converting most of the physical hardware to virtualization by P2V conversions or by decommission and new builds
- Upgraded all datacenter ethernet to 10GB
- Implemented and supported Cisco network switching in Datacenters
- Implement and support APC UPS’s in main and remote datacenters
- Assist with on-site vendors to perform support of their hardware, test main power backup for the Florida Turnpike Datacenter, along with any future projects
- Develop and train Sunwatch technicians Windows Server administration skills
- Sunwatch NOC is increasing their support level to resolve issues within the team, and reducing the need for escalation
- Called upon to bring new members of the team, up to speed in our environment
- Server 2003, Server 2008R2, and 2012R2 build, maintain, and support
- Conversion of physical hardware to virtual machines
- Implementation of VMWare host expansion reducing our overall physical presence to 1 rack in the Orlando Data Center
- Participate on weekly conference calls to discuss projects going on at remote sites
- Create PowerShell scripts for managing servers in multiple domains
- Solarwinds – Orion administration
- Unix Sun-Solaris 5.11 support
- VMWare environment support with 250 virtual machines
- Currently Build VMWare host running 6.0 on Dell PowerEdge 730’s
- Built and wired Dell PowerEdge r730’s in APC racks for our VMWare hosts
- Deployment of Transaction Image Processor, Windows 2008/2012R2
- Raytheon proprietary software Role is to process images taken by Raytheon cameras at toll plazas
- Multiple domain support
- TOLLS, TO, TP
- Deployed 2012R2 Domain Controller to new remote Xerox call center in Ocoee, FL
- Lead in Windows deployment Xerox Customer Support Service center
- This is for TOLLS related customer support
- (Transponders)
- Data Domain – assist in creation of LUN’s to present as Datastores to VMWare host
- SCCM – Create collections to apply Windows Updates to Servers and workstations in TOLLS domain
- SCCM – Built SCCM distribution Point for our Boca Raton location
- Veritas NetBackup 7.7.1 administration
- Deployed 2012R2 Media servers for tape and the VMWare environment to Data Domain
- Veritas NetBackup Administration 7.7 training in Heathrow
- Dell and HP server hardware
- PowerShell administration
- SCCM support and administration
Network System Specialist
City of Winter Garden
12.2012 - 06.2015
- Supported and maintained LAN and WAN for Police, Fire, and City Hall
- Windows Server 2003, 2008 R2 and Server 2012
- Support and maintain 2003/2008/2012Windows servers through virtualization
- VMware ESXi 5.0 and 5.5 administration
- AS400 Support and maintenance
- Sungard HTE Support
- Windows Domain Systems: Responsible for Active Directory, Permissions, Group Policies and Domain Services including DHCP and DNS, etc.;
- Provide Tier 2 technical support for computer hardware, office equipment, and a complex environment of integrated applications
- Provide additional coverage for help desk when requested
- Technical knowledge and in depth experience with Microsoft server components including Active Directory, Group Policy, WSUS, and Exchange 2010, SharePoint, SCCM2012, Microsoft SQL Server
- Knowledge in Ethernet network topologies both LAN and WAN
- VMWare ESX server administration
Technical Support Administrator
Golf Channel – Comcast
02.2008 - 12.2012
- Support, Build, and maintain 2003/2008/2012Windows servers
- HP Proliant Intel architecture physical host for virtual environment
- VMware ESxi 5.0 and 5.5 administration
- Windows Domain Systems: Responsible for Active Directory, Permissions, Group Policies and Domain Services including DHCP and DNS, etc.;
- Provide Tier 2 technical support for computer hardware, office equipment, and a complex environment of integrated applications
- Provide additional coverage for help desk when requested
- Technical knowledge and in depth experience with Microsoft server components including Active Directory, Group Policy, and WSUS, SQL
- DotNetNuke site build and support
- IIS 8.5 and SQL Express 2012
- Exchange 2010 administration and support
- HP Pro Curve 2910a Switch support
- Cisco Wireless 2504 controller implementation, configure, and support
- Office 365 administration
- Cisco ASA 5515 implementation
- Exchange 2010, SharePoint, Cisco Call Manager
- Support 450 Users
- Support 2003 and 2008 Windows Servers
- Provide on-site support for PGA Tour events
- Work directly with executives and on-air talent
- Troubleshoot network connectivity issues
- Provide high stress solutions to critical situations
- Setup and configure network connectivity for PGA Tour events
- Desktop, Laptop, MAC support
- Blackberry, iPad, iPhone, and Android devices
- Firewall support and configuration
- Shotlink, Brint, Chyron support experience
- Work with outside vendors
- Dell and HP hardware support
- Provide support for Citrix connectivity issues
Education
A.S - Computer Engineering Technology
Valencia College
Orlando, FLITIL Certified - undefined
Skills
- MCP
- CompTIA A & Network
- Skills
- Windows Server 2019
- Windows Server 2016
- Windows Server 2012R2
- Veritas NetBackup
- VMWare
- Active directory
- Group Policy
- Windows Server 2008R2
- Windows 81
- Windows 7
- Windows Server 2003
- Windows 2000 Pro
- Windows 98
- AS/400
- Remedy
- Service Now
- Altiris
Certification
ITIL v3
MCP 70-290
MCP 70-270
Timeline
Windows Systems Administrator
Raytheon
06.2022 - 11.2023
Windows Systems Administrator
Artech/Kyndryl/Truist Bank
03.2021 - 06.2022
Change Management
IBM/Artech/Aecom
06.2020 - 06.2021
Windows Systems Administrator
Florida Turnpike
08.2015 - 08.2019
Network System Specialist
City of Winter Garden
12.2012 - 06.2015
Technical Support Administrator
Golf Channel – Comcast
02.2008 - 12.2012
A.S - Computer Engineering Technology
Valencia College