Keith Ballog
Security Officer
CHICAGO,IL
Summary
Dynamic security professional with extensive experience at Titan Security Group, excelling in access control and emergency response. Proven ability to enhance safety through vigilant surveillance and risk assessment, while delivering superior customer service. Recognized for effectively managing conflicts and fostering a welcoming environment, ensuring client satisfaction and safety.
Overview
13
13
years of professional experience
Work History
Security Officer
Titan Security Group
11.2024 - 04.2025
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Checked and verified photo identification prior to granting facility access.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Mobile Patrol Security Officer
Brosnan Risk Consultants
10.2019 - 04.2021
- Improved response times to alarms and emergencies with efficient route planning and timely communication.
- Contributed to a positive work environment, proactively engaging in training opportunities and providing support to colleagues when needed.
- Ensured client satisfaction by adhering to specific security protocols and addressing unique concerns.
- Conducted routine maintenance checks on patrol vehicles to ensure reliability during critical operations.
- Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
- Supported law enforcement efforts, providing detailed reports and relevant information for investigations.
- Maintained professionalism under pressure, calmly managing conflicts and emergencies as they arose during mobile patrols.
- Increased overall safety with consistent documentation of patrol activities, identifying patterns and areas for improvement.
Lobby Attendant/ Security
Sudler Management
11.2016 - 09.2019
- Provided accurate directions and local recommendations to guests, supporting their overall enjoyment during their stay.
- Received commendations from management for consistently going above and beyond in assisting guests with special requests or needs.
- Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
- Developed strong rapport with regular guests through attentive service and personalized interactions, fostering loyalty to the establishment.
- Managed lost-and-found items effectively by logging details accurately in records system and returning items promptly upon request from rightful owner.
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
- Organized the daily distribution of newspapers and other publications to guests'' rooms, providing timely access to important information.
- Provided exceptional customer service to promote positive movie-going experience.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
Valet Supervisor
System Parking
04.2012 - 08.2016
- Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
- Supervised valet team members for improved productivity and adherence to company policies.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
- Collaborated with other departments to create a seamless guest experience from arrival to departure.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Scheduled staff shifts, balancing workload distribution while minimizing labor costs.
- Updated and maintained valet software, ensuring accurate tracking of vehicles and generating reports for management review.
- Coordinated special events requiring valet services, working closely with event organizers to guarantee smooth operation during peak times or high-demand occasions.
- Resolved customer complaints through calm, constructive communication.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Issued and collected claim tickets and processed valet parking fees.
- Provided punctual, polite valet services to uphold professional standards.
- Inspected vehicles to verify condition ahead of customer returns.
- Helped guests unload and load luggage.
- Logged and documented parked vehicle details for accurate records.
- Answered guest's questions about property amenities and services.
- Drove varied vehicles, including luxury and sports models, safely and legally.
Education
High School Diploma - Math And Science
Lane Technical Highschool
Chicago, IL06.2000
Skills
Access control
Surveillance monitoring
Emergency response
Risk assessment
Customer service
Conflict resolution
Team collaboration
Attention to detail
Professional communication
Patrol coordination
Problem solving
CCTV monitoring
Crime prevention
Visitor tracking
General security
Threat management
Investigation documentation
Threat analysis
Physical fitness
Superior customer service
Electronic surveillance
FLUENT IN LANGUAGE
Crisis management
Conflict de-escalation
Timeline
Security Officer
Titan Security Group
11.2024 - 04.2025
Mobile Patrol Security Officer
Brosnan Risk Consultants
10.2019 - 04.2021
Lobby Attendant/ Security
Sudler Management
11.2016 - 09.2019
Valet Supervisor
System Parking
04.2012 - 08.2016
High School Diploma - Math And Science
Lane Technical Highschool