Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Belanger

Fredericksburg,VA

Summary

Department Manager offering a 21-year background in sales and customer service, as well as in-depth understanding of the sales cycle process. Successful at propelling retail stores to lead revenue in the district. Experienced manager of teams of up to 32 staff. Focused on customer satisfaction throughout all stages of the sales life cycle. Authorized to work in the US for any employer

Overview

39
39
years of professional experience

Work History

Senior Assistant Store Manager

Costello's Ace Hardware
11.2023 - Current
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Oversaw staff performance evaluations and provided constructive feedback to support professional development.
  • Implemented loss prevention measures, significantly reducing instances of theft and shrinkage in the store.
  • Handled escalated customer complaints with professionalism which resulted in customer retention.
  • Established strong relationships with local community organizations, enhancing the store''s reputation as a supportive business partner in the area.
  • Collaborated with store manager to develop promotional events that drove increased foot traffic and sales conversions.
  • Ensured compliance with all health and safety regulations by conducting regular inspections of the store premises, equipment, and employee practices.
  • Streamlined store operations by optimizing staff scheduling and task delegation.
  • Assessed sales data to identify trends and adjust marketing strategies accordingly for improved revenue growth.
  • Maintained visual merchandising standards, resulting in an appealing shopping experience for customers.
  • Conducted regular audits of cash handling procedures to minimize discrepancies within financial reporting.
  • Implemented employee recognition programs to boost morale and encourage high-quality customer service from the staff members.
  • Managed inventory levels, ensuring optimal product availability for customers while minimizing overstock costs.
  • Boosted store sales by developing and implementing effective merchandising strategies.
  • Trained new employees on company policies, procedures, and best practices to maximize productivity and maintain a high level of performance.
  • Coordinated logistics for special events, including product launches or seasonal sales promotions, contributing to their overall success in meeting targeted goals.
  • Created a positive work environment by effectively resolving employee conflicts and fostering teamwork among staff members.
  • Negotiated with vendors for better product pricing, leading to increased profit margins for the store.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Senior Assistant Manager

Northern Tool + Equipment
02.2018 - 10.2023
  • Store operations, payroll, training, schedules, loss prevention, inventory, receiving, human resources, floor sales and service, customer service.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Defined clear targets and objectives and communicated to other team members.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.

Senior Assistant Manager

Orchard Supply Hardware
04.2013 - 02.2018
  • Maintain departments in store and promote sales
  • Ordered Stock and Material
  • Completed Store Plan-o-grams
  • Provided onsite training
  • Performed customer service on the floor
  • Exceed customer expectations
  • Trained employees in proper sales procedures.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Department Manager

Bed Bath & Beyond
02.2011 - 04.2013
  • Complete store operations
  • Associate training and evaluations
  • Planned and executed plan-o-grams
  • Ordered stock and material for store
  • Provided excellent customer service.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Area Manager

Kohl's
11.2008 - 09.2010
  • Maintain store operations
  • Conducted interviews and associate evaluations
  • Completed store payroll
  • Ordered inventory for store.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Transformed underperforming teams into productive, profitable teams.

Area Manager

Linens N Things
02.2007 - 11.2008
  • Trained in all store operations
  • Conducted interviews and associate evaluations.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Resolved conflicts promptly to promote positive environment for customers.

Delivery Coordinator

Stock Building Supply
05.2006 - 02.2007
  • Worked with vendors to schedule more than 20 daily pickups and 120 weekly deliveries.
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Inspected merchandise for damage and accuracy against order documents.
  • Consulted with customers about delivery and order preparation requests.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
  • Obtained product specifications along with delivery address, date and contact information.
  • Managed, transmitted and filed delivery paperwork.

Associate - Contractor Sales

The Home Depot Inc
12.2004 - 05.2006
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Prepared and deliver customer sales quotes.

Assistant Manager

84 Lumber
10.1997 - 12.2004
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Auto Claims Adjuster

GEICO, Government Employees Insurance
04.1991 - 10.1997
  • Negotiated with claimants to settle claims.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Issued payouts to claimants.
  • Documented all findings in concise reports.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Quartermaster Second Class

USS Enterprise
10.1986 - 10.1990
  • Managed bridge watch duties to look for different types of threats and adverse conditions.
  • Checked and replenished inventory to maintain optimal operations.
  • Plotted and corrected charts and publications.
  • Aided in navigation and operating ship controls.
  • Updated logs, coordinated documents and wrote detailed reports.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Blackford High School
San Jose, CA
06.1985

Skills

  • Leadership skills (Less than 1 year)
  • Multi-tasker (Less than 1 year)
  • Retail Sales (7 years)
  • Excellent communication skills (Less than 1 year)
  • Energetic (Less than 1 year)
  • Team Building
  • Inventory
  • Customer Service
  • Training
  • Additional Information
  • SKILLS
  • Excellent communication skills Social media savvy
  • Energetic Effective Retail Sales Compelling
  • Resolution-oriented leadership skills Manager
  • Exceptional multi-tasker
  • POS Inventory System Operation
  • Presentation Manager
  • Profit Target Achievement
  • Corrective Actions
  • Sales Activities
  • Greet Guests
  • Information Confidentiality
  • Cost Management
  • Sales Strategies
  • Quality Standards
  • Employee Coaching and Motivation

Timeline

Senior Assistant Store Manager

Costello's Ace Hardware
11.2023 - Current

Senior Assistant Manager

Northern Tool + Equipment
02.2018 - 10.2023

Senior Assistant Manager

Orchard Supply Hardware
04.2013 - 02.2018

Department Manager

Bed Bath & Beyond
02.2011 - 04.2013

Area Manager

Kohl's
11.2008 - 09.2010

Area Manager

Linens N Things
02.2007 - 11.2008

Delivery Coordinator

Stock Building Supply
05.2006 - 02.2007

Associate - Contractor Sales

The Home Depot Inc
12.2004 - 05.2006

Assistant Manager

84 Lumber
10.1997 - 12.2004

Auto Claims Adjuster

GEICO, Government Employees Insurance
04.1991 - 10.1997

Quartermaster Second Class

USS Enterprise
10.1986 - 10.1990

High School Diploma -

Blackford High School

Similar Profiles

CREATE PROFILE