KEITH N. BERRY
Warrensville Hts.
Summary
Results-driven housing and relocation professional with over 20 years of experience in case management, HUD compliance, resident services, and program coordination within affordable housing environments. Proven expertise in developing and implementing comprehensive relocation programs, managing resident support services, and ensuring compliance with federal, state, and local housing regulations including the Uniform Relocation Act and Fair Housing laws. Recognized as a Top Performer with a zero percent error rate. Skilled in crisis management, stakeholder coordination, vendor management, and cross-functional collaboration with government agencies, nonprofits, and emergency response organizations.
Overview
25
25
years of professional experience
Work History
Relocation Manager
PK Management
03.2025 - 01.2026
- Managed comprehensive relocation logistics for clients, ensuring seamless transitions and minimal disruption.
- Developed strategic partnerships with service providers to enhance relocation efficiency and cost-effectiveness.
- Coordinated cross-functional teams to streamline relocation processes and improve client satisfaction
- Oversaw policy implementation, ensuring compliance with industry standards and best practices in relocation management.
- Cost Estimation & Allocation: Prepare detailed cost breakdowns for the entire move (packing, transport, housing, etc.) and allocate resources effectively.
- Problem-Solving & Escalation: Identifying potential issues and proactively developing solutions, managing vendor disputes, and troubleshooting escalations.
Resident Service Coordinator
PK/SHP/Fairstead Management
04.2016 - 03.2025
- Develop and implement comprehensive resident programming and relocation support for senior affordable housing properties, ensuring compliance with HUD regulations and Fair Housing laws.
- Serve as primary liaison and advocate for residents in HUD multifamily apartment complexes during renovation projects and crisis situations.
- Cultivate strategic partnerships with local agencies, nonprofits, Red Cross, FEMA, and local officials to coordinate emergency response services.
- Provide guidance and support to residents obtaining entitlements; address concerns and de-escalate conflicts throughout relocation process.
- Complete monthly and semiannual HUD compliance reports; track relocation data and maintain accurate records.
- Coordinate logistics for resident moves: temporary housing, moving companies, cleaning services, and transportation.
- Negotiate contracts and manage vendor relationships to ensure quality service delivery.
Eligibility Specialist
Cuyahoga Metropolitan Housing Authority (CMHA)
10.2014 - 04.2016
- Applied comprehensive knowledge of federal, state, and local statutes, HUD policies, and HCVP guidelines for eligibility determination.
- Demonstrated expertise in organizational development and business operations within affordable housing administration.
- Analyzed complex variables, gathered information, and prepared accurate compliance reports.
- Performed mathematical and financial data analysis for income verification and program eligibility.
Return Agent / Lot Attendant
Enterprise Rent-A-Car
07.2012 - 10.2014
- Delivered exceptional customer service; managed rental documentation and fleet logistics coordination.
- Conducted thorough vehicle inspections and prepared detailed damage/loss reports.
Health and Nutrition Specialist
Department of Employment and Family Services
08.2000 - 06.2011
- Managed caseload of 900+ clients for child care services and medical benefits eligibility.
- Collected, confirmed, and assessed client information; processed data matches from multiple agencies.
- Interviewed applicants, maintained electronic documentation, and ensured compliance with program requirements.
- Achieved zero percent error rate on cases; recognized as Top Performer in the department.
Education
Bachelor of Science - Business Administration
Miles College
Birmingham, AL05.2000
Skills
- Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), PeopleSoft
- Project Management: Smartsheet, Happy Co, One-Site Property Management Software
- Compliance: HUD Reporting Systems, Electronic Record Keeping, Case Management Databases
- Client relationship building
- Teamwork and collaboration
- Problem-solving
- Customer service
- Multitasking
Timeline
Relocation Manager
PK Management
03.2025 - 01.2026
Resident Service Coordinator
PK/SHP/Fairstead Management
04.2016 - 03.2025
Eligibility Specialist
Cuyahoga Metropolitan Housing Authority (CMHA)
10.2014 - 04.2016
Return Agent / Lot Attendant
Enterprise Rent-A-Car
07.2012 - 10.2014
Health and Nutrition Specialist
Department of Employment and Family Services
08.2000 - 06.2011
Bachelor of Science - Business Administration
Miles College
COMMUNITY LEADERSHIP
- Lutheran East High School, Volunteer Football Coach, 2021-06, Present
- John Hay High School, Volunteer Football Coach, 2007-06, 2021-06
CORE COMPETENCIES
- Relocation Program Mgmt
- Stakeholder Liaison
- Case Management
- HUD Compliance
- Vendor Management
- Logistics Coordination
- Crisis Response
- Fair Housing Laws
- Assessment & Planning