Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Keith Bishop

Cape Coral,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience

Work History

Driver

Lyft Inc.
06.2017 - Current
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Minimized liability by consistently following road rules when driving.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed all relevant traffic laws and safety regulations.
  • In the past 5 years, completed 12,410 customer rides
  • 5 star driver

Pet Nutritionist

Pet's Plus
08.2017 - 07.2023
  • Helped improve animal wellbeing by advising owners on a better pet food that was organic
  • Add on sales
  • Helped maintain store cleanliness
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Customer Service Manager

Lowes Home Improvement Stores
08.2012 - 04.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Communicated with managers of other departments to maintain transparency.

Branch Manager

TD Bank
06.2008 - 06.2012
    • Maintained friendly and professional customer interactions.
    • Assessed employee performance and developed improvement plans.
    • Met deadlines by proactively managing individual and team tasks and streamlining processes.
    • Engaged employees in business processes with positive motivational techniques.
    • Consulted customers to boost product sales and services.
    • Generated financial and operational reports to assist management with business strategy.
    • Submitted loan applications to underwriter for verification and recommendation.

Bank Officer/Branch Manager

Cambridge Trust Co.
09.1992 - 05.2008
    • Supervised branch operations and made continuous improvements in each area.
    • Represented bank at community events to establish strong ties and promote business.
    • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
    • Contacted potential clients to pursue sales and gather funds.
    • Upheld stringent bank standards for loans, money handling, and legal considerations.

Education

Bachelor of Arts - Psychology, Sociology And Criminal Justice

University of Massachusetts - Lowell
Lowell, MA
06.1992

High School Diploma -

Lexington Christian Academy
Lexington, MA
06.1988

Skills

    • Vehicle Inspection
    • Passenger Transportation
    • Passenger Assistance
    • Clean Driving Record
    • City and Non-City Driving
      • Navigational Systems and GPS
      • Inclement Weather Driving
      • Customer Rapport
      • Punctual and Reliable
      • Defensive driving

Hobbies

Boating - Own and operate a 2003 23' Larson with Bravo 3 drives and a 5.0 I/O H.O engine

I have been around boating all my life considering grandfather, father and brother have all owned and operated boats

I have piloted a 55' Carver

Cyclist

Gym enthusiast

Sports car enthusiast

Timeline

Pet Nutritionist

Pet's Plus
08.2017 - 07.2023

Driver

Lyft Inc.
06.2017 - Current

Customer Service Manager

Lowes Home Improvement Stores
08.2012 - 04.2017

Branch Manager

TD Bank
06.2008 - 06.2012

Bank Officer/Branch Manager

Cambridge Trust Co.
09.1992 - 05.2008

Bachelor of Arts - Psychology, Sociology And Criminal Justice

University of Massachusetts - Lowell

High School Diploma -

Lexington Christian Academy

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Keith Bishop