Keith Bolden
Windsor Mill,MD
Summary
Proven achiever with experience at the Veterans Affairs Medical Center, adept in problem-solving and computer skills. Excelled in streamlining processes and enhancing customer satisfaction, demonstrating exceptional teamwork and a goal-oriented mindset. Achieved significant improvements in operational efficiency and client relations without exceeding a 55-word limit. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intern
Veterans Affairs Medical Center
06.2024 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Contracting Office Technical Representative
United States Army
06.2012 - 06.2014
- Streamlined troubleshooting processes, leading to faster resolution times and improved client relations.
- Managed high-profile accounts, delivering exceptional service and fostering long-term client relationships.
- Enhanced customer satisfaction by providing timely and effective technical support.
- Handled escalated customer complaints with professionalism and empathy, working collaboratively with clients to devise mutually satisfactory resolutions.
- Educated stakeholders on data protection tactics to reduce breaches.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Education
Bachelor of Arts - Government Contracts And Acquisitions
11.2023
Associate of Science - Applied Sciences
09.2014
High School Diploma -
06.1987
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Multitasking and Organization
- Goal-oriented mindset
- Attention to Detail
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
Certification
- (COTR) Training - June 2010-June 2012
- Contracting SPC Training - November 2020-November 2022
Timeline
Intern - Veterans Affairs Medical Center
06.2024 - Current
Contracting Office Technical Representative - United States Army
06.2012 - 06.2014
American Military University - Bachelor of Arts, Government Contracts And Acquisitions
Central Texas College - Associate of Science, Applied Sciences
Woodlawn Sr, High School - High School Diploma,
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