Dispatch Coordinator
Project Angel Food
Los Angeles, CA
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Prepared shipping documents such as bills of lading, invoices, packing slips.
- Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
- Monitored driver performance in terms of timeliness and safety regulations compliance.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
- Created reports related to dispatching activities such as fuel usage statistics or number of loads dispatched daily, weekly, monthly.
- Resolved billing disputes with carriers regarding payment for services rendered.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Organized emergency shipments when needed according to company policies.
- Analyzed fleet utilization data from past months to identify areas for improvement.
- Verified that all necessary documents are present before releasing the shipment.
- Managed inventory control processes such as stock rotation or item replenishment.
- Tracked real-time location of vehicles using GPS technology.
- Kept customers informed of service trucks' whereabouts and expected time of service.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Forecasted manpower requirements based on daily workload and company targets.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Recruited and interviewed applicants to place candidates on right assignments.
- Balanced technician workloads to help minimize drive time and maximize productivity.
- Dispatched drivers to meet daily delivery needs for company customers.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Addressed questions, problems or requests for service or equipment.
- Documented services performed, operations information and dispatch details in system.
- Prepared daily work and run schedules.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Received or prepared work orders.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Relayed work orders, messages or information using telephones or two-way radios.
- Worked with routing specialists, route managers and service department to optimize routes.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Arranged for repairs to restore service and schedules.
