Keith Bourne
Topeka,KS
Summary
Patient Driver Manager with Rollback and service truck clearance and excelled in Battery sales and installation. Outstanding team leadership and supervisory abilities. Talented at coordinating and monitoring [7-12] drivers and assisting drivers in meeting productivity standards. Committed to treating team drivers with respect and dignity and adhering to state and federal laws.
Overview
40
40
years of professional experience
Work History
Lead Technician
17th Street Auto Repair
Topeka, KS
05.2021 - 04.2022
- Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
- Commissioned third-party vendors and technicians to augment on-site technical support assets.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Collaborated with engineers in new product introduction phases to develop and verify design changes.
Lead driver
AAA Club Alliance
Topeka, KS
03.2013 - 04.2021
- Addressed driver communications and provided required data to drivers.
- Assessed vehicles, managed maintenance and arranged for quality vehicles and personnel when needed.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept and studied detailed mileage and fuel reports.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used Microsoft Word and other software tools to create documents and other communications.
Automotive Service Advisor
Walts Auto Service Plus
Topeka, KS
02.2009 - 03.2013
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Wrote work orders and updated accounts in workshop computer.
- Supervised and mentored team members and facilitated daily service operations to drive business growth.
- Communicated issues to supervisor and helped develop solutions.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Responded to customer telephone calls, emails and in-person requests for assistance.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
Service Advisor
Topeka Powersports
Topeka, KS
04.2003 - 02.2009
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Education
Automotive-Body Technology
Amtech Institute
Wichita, KS04.1991
Automotive Repair
Newton High School
Newton Ks 03.1989
Skills
- Materials tracking
- Battery sales and installation
- Safety issues monitoring
- City and non-city driving
- Safety standards and protocols
- Vehicle inspections
- GPS and route planning
- Customer rapport
- Route logs
- Maintenance & Repair
- Supervision
Timeline
Lead Technician
17th Street Auto Repair
05.2021 - 04.2022
Lead driver
AAA Club Alliance
03.2013 - 04.2021
Automotive Service Advisor
Walts Auto Service Plus
02.2009 - 03.2013
Service Advisor
Topeka Powersports
04.2003 - 02.2009
Automotive-Body Technology
Amtech Institute
Automotive Repair
Newton High School
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