Keith Boyer
Hampton,VA
Summary
Highly effective Chief Operating Officer (COO) with 25 years of experience directing operations and facilities management. Focused on employee engagement, quality and service excellence to achieve growth objectives. In the role as Chief Information Officer (CIO) I was thought leader IT Executive accomplished at forming external business relationships and fostering positive working environments. Dedicated to advocating for brand initiatives with third-party providers. Robust background owning primary responsibility for company-wide technical wellbeing and high-level business relationships.
Overview
44
44
years of professional experience
1
1
Certification
Work History
COO, CIO
DMG Federal
Newport Newa, VA
01.1993 - 11.2021
- Led efforts in creating an effective internal communications plan among different departments.
- Evaluated existing systems and processes for effectiveness then proposed changes where necessary.
- Ensured compliance with applicable laws and regulations governing business operations.
- Supervised the executive team, providing guidance on operational decisions.
- Implemented innovative solutions to improve overall productivity levels within the organization.
- Developed comprehensive risk management plans to protect company assets.
- Identified areas for improvement within the organization's processes or services offerings.
- Assisted in budgeting process by evaluating costs and allocating resources appropriately.
- Collaborated with other C-level executives in developing business strategies.
- Managed day-to-day operations of organization including staff management, scheduling, customer service.
- Monitored performance metrics of departments and provided feedback to executives.
- Acted as a liaison between internal teams and external stakeholders such as customers or partners.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Established key performance indicators for measuring success.
Managing Director
LANtech Solutions
Hampton, VA
04.1991 - 12.1992
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
- Performed sales and support activities to meet client needs and maintain service levels.
- Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
- Contributed to professional development of client staff through effective training and mentorship.
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Organized marketing campaigns to promote new products and services offered by the company.
- Provided guidance to team members on project management principles and best practices.
- Managed budgets, financial forecasting, and analysis.
Data Systems Analyst
Siemens Automotive
Newport News, VA
06.1989 - 03.1991
- Performed quality assurance testing on all changes made within the system before deployment into production environment.
- Analyzed and documented business processes to identify opportunities for automation and system improvements.
- Monitored system performance metrics such as response time, throughput, resource utilization.
- Implemented changes to databases in accordance with industry standards.
- Maintained user accounts, assigned privileges, and monitored system security.
- Optimized existing database structures and queries for improved performance.
- Provided technical support for users of the data system by troubleshooting issues as they arose.
Finance and Insurance Manager
Nissan Auto Mart
Hampton, VA
06.1982 - 11.1986
- Analyzed financial data to determine efficient use of resources.
- Promoted finance products to customers and sales force to increase penetration.
- Analyzed actual financial results vs budget to prepare variance reporting to functional groups.
- Analyzed sales activity to identify and correct cost errors or price discrepancies.
- Reviewed financial projections relating to business and industry trends and identified areas requiring improvement.
- Established relationships with banking partners to secure favorable terms on financing arrangements.
- Identified opportunities for cost savings through process improvements and automation initiatives.
AirField Management Specialist
United States Air Force Reserve
Hampton, VA
03.1978 - 04.1980
- Participated in ongoing training and compliance activities.
- Participated in meetings with local government officials concerning proposed developments near the airport.
- Assisted pilots with obtaining clearance from Air Traffic Control prior to takeoff or landing.
- Reviewed flight logs and other documents related to aircraft activity on the airfield in order to maintain an up-to-date inventory of all aircrafts operating at the facility.
- Performed administrative tasks such as creating reports and tracking data related to airfield management activities.
- Responded quickly and efficiently whenever an incident occurred within the boundaries of the airport property.
- Investigated incidents involving aircraft damage or injury due to improper operation of equipment or negligence by personnel working on the airfield.
- Developed and implemented training programs for new shift leads and other staff members related to airfield management activities.
- Coordinated with Air Traffic Control personnel to ensure safe and efficient airfield operations.
- Assisted in coordinating emergency response drills as needed in order to prepare staff for potential emergencies.
- Collaborated with security personnel to monitor unauthorized persons or vehicles entering restricted areas of the airfield.
- Conducted regular inspections of the airfield and its facilities to identify safety hazards or operational issues.
- Ensured that all necessary paperwork was completed accurately before allowing any aircraft access onto the airfield.
Education
Some College (No Degree) - Information Technology
School of Computer Technology
PittsburghSkills
- Innovation management
- Mergers and Acquisitions
- Workforce Planning
- Organizational Development
Accomplishments
- Inside Business Top 40 Executive under 40
- Washington Technology Fast 50 IT Company
- Black Enterprise Top 100 Minority Owned Small Businesses
Certification
- Microsoft Certified Trainer (MCT)
- Microsoft Certified Network Engineer (CNE)
- Microstretegy Certified Decision Support Engineer (CDSE)
- SAP Certified Business Objects Certified Trainer
- Birst Certified Developer
- Cognos Certified Consultant
- Tableau Cerrified Data Visualization Developer
Timeline
COO, CIO
DMG Federal
01.1993 - 11.2021
Managing Director
LANtech Solutions
04.1991 - 12.1992
Data Systems Analyst
Siemens Automotive
06.1989 - 03.1991
Finance and Insurance Manager
Nissan Auto Mart
06.1982 - 11.1986
AirField Management Specialist
United States Air Force Reserve
03.1978 - 04.1980
Some College (No Degree) - Information Technology
School of Computer Technology