Knowledgeable Transportation professional with over 15 years of experience. Proven success in resolving complex problems, improving customer satisfaction, driving operational improvements and mitigating excess costs while improving profitability.
Overview
10
10
years of professional experience
Work History
Branch Service Manger
Penske Truck Leasing
03.2018 - Current
Created a highly functioning operation for a large customer fleet. Drove out excess costs, improved associate morale and on the job effectiveness.
Leveraged tools and technology to aid in overall operational performance.
Lead a team of 18 office and technical professionals.
Operations Supervisor
Penske Truck Leasing
12.2016 - 03.2018
Established and oversaw performance measures for fleet call center associates.
Lead a highly skilled team of contact center and technical professionals.
Managed a fleet of over 5000 vehicles.
Drove operational efficiencies and cost savings of over $1MM annually.
Major Repair Specialist
Penske Truck Leasing
12.2014 - 12.2016
Handled escalated customer and repair concerns for various customers and their equipment such as Allied Building, Atlantic Relocation Services, Asplundh Construction and Iron Mountain.
Communicated with manufacturers to negotiate replacement of warrantable items to lower costs for customers.
Assist with the implementation of technical training curriculum for new and existing associates.
Managed high dollar repairs and estimates for over 3K+ Consumer Fleet Trucks, resulting in over $1.3MM in 18 months.
Education
High School Diploma -
Pottstown Senior High School
Pottstown, PA
06.1998
Diploma in Automotive/Diesel Diagnosis And Repair - Automotive Technology
Automotive Training Center
Exton, PA
06.2000
Skills
Financial Acumen
Strategic Planning
Negotiation
Operations management
Building customer relationships
Team building
Timeline
Branch Service Manger
Penske Truck Leasing
03.2018 - Current
Operations Supervisor
Penske Truck Leasing
12.2016 - 03.2018
Major Repair Specialist
Penske Truck Leasing
12.2014 - 12.2016
High School Diploma -
Pottstown Senior High School
Diploma in Automotive/Diesel Diagnosis And Repair - Automotive Technology