Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Boyer

Pottstown,PA

Summary

Knowledgeable Transportation professional with over 15 years of experience. Proven success in resolving complex problems, improving customer satisfaction, driving operational improvements and mitigating excess costs while improving profitability.

Overview

10
10
years of professional experience

Work History

Branch Service Manger

Penske Truck Leasing
03.2018 - Current
  • Created a highly functioning operation for a large customer fleet. Drove out excess costs, improved associate morale and on the job effectiveness.
  • Leveraged tools and technology to aid in overall operational performance.
  • Lead a team of 18 office and technical professionals.

Operations Supervisor

Penske Truck Leasing
12.2016 - 03.2018
  • Established and oversaw performance measures for fleet call center associates.
  • Lead a highly skilled team of contact center and technical professionals.
  • Managed a fleet of over 5000 vehicles.
  • Drove operational efficiencies and cost savings of over $1MM annually.

Major Repair Specialist

Penske Truck Leasing
12.2014 - 12.2016
  • Handled escalated customer and repair concerns for various customers and their equipment such as Allied Building, Atlantic Relocation Services, Asplundh Construction and Iron Mountain.
  • Communicated with manufacturers to negotiate replacement of warrantable items to lower costs for customers.
  • Assist with the implementation of technical training curriculum for new and existing associates.
  • Managed high dollar repairs and estimates for over 3K+ Consumer Fleet Trucks, resulting in over $1.3MM in 18 months.

Education

High School Diploma -

Pottstown Senior High School
Pottstown, PA
06.1998

Diploma in Automotive/Diesel Diagnosis And Repair - Automotive Technology

Automotive Training Center
Exton, PA
06.2000

Skills

  • Financial Acumen
  • Strategic Planning
  • Negotiation
  • Operations management
  • Building customer relationships
  • Team building

Timeline

Branch Service Manger

Penske Truck Leasing
03.2018 - Current

Operations Supervisor

Penske Truck Leasing
12.2016 - 03.2018

Major Repair Specialist

Penske Truck Leasing
12.2014 - 12.2016

High School Diploma -

Pottstown Senior High School

Diploma in Automotive/Diesel Diagnosis And Repair - Automotive Technology

Automotive Training Center
Keith Boyer