Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keith Bradley

Ruskin,FL

Summary

Detailed professional effective in turning problematic customer accounts into ongoing, lucrative contracts. Looking for an Account Manager position where hard work and dedication will be highly valued.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Cable Installation Technician

Knight Enterpises
Clearwater, FL
01.2014 - Current
  • Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
  • Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
  • Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm.
  • Reviewed site plans prior to installations to confirm adequate space and structures for optimal system configuration according to specifications.
  • Calibrated residential and commercial audio and visual equipment and mounted devices to achieve quality and performance targets.
  • Delivered, set up and installed home theater technology systems, including all peripheral devices, for residential customers.
  • Maintained excellent working knowledge of various manufacturer offerings, including devices and components from Apple, Lutron and CATV Systems.
  • Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.

Satellite Technician

Digital Reception Services
Tampa, FL
08.2012 - 10.2013
  • Ran cables, installed outlets and cleaned up dust and debris.
  • Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
  • Installed in-home devices, programmed settings and trained customers on basic use.
  • Managed a fast-paced daily workload of appointments at residential and business locations.
  • Installed, set up and repaired devices and system components.
  • Continuously applied quality-improvement methodologies to improve work processes.

Electrical Apprentice

RAMS/RPG
Tampa, FL
12.2010 - 08.2012
  • Dug trenches and created holes to pull conduit and install supports.
  • Completed semi-skilled and skilled electrical work under supervision of fully qualified electrician.
  • Built controllers and panels to complete system installations.
  • Maximized worksite efficiency and maintained high customer satisfaction by keeping areas clean, neat and free of hazards.
  • Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
  • Verified measurements and made accurate cuts to avoid wasting materials on job sites.
  • Transported tools, materials and supplies to job locations to support [Job title].
  • Resolved issues with existing systems and replaced malfunctioning parts.
  • Inspected existing wiring to identify problems such as short circuits.
  • Set up equipment and configured settings for optimal performance.
  • Assisted with electrical installation tasks, including [Task] and [Type of installation].
  • Reviewed blueprints and electrical schematics to perform tasks to specifications.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
  • Followed all relevant electrical and building codes for each job.
  • Put in new new electrical components, fixtures and motors.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Worked in team-based environment to accomplish projects.
  • Measured and prepared supplies for electrical tasks.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Adhered to company standards and OSHA regulations for work site safety.
  • Gathered required tools and equipment for each task to increase efficiency.
  • Kept work areas clean, neat and organized for efficient operations.
  • Demonstrated strong foundation of safety knowledge and implemented industry best practices.

Sales Consultant

Maus Nissan/Crystal Nissan
Homosassa, FL
01.2008 - 03.2010
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [95]% or more.
  • Prepared and processed contracts and order forms to close more than $[3,000,000] in [a year] 
  • Worked with sales]and internet] teams to assess, update and optimize delivery dates for customers.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [95]% or more.
  • Prepared and processed contracts and order forms to close more than $[300,000] in [30 days] sales.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Elevated new business opportunities and implemented effective networking strategies accross Tampa bay].
  • Handled credit and debit card payment processing to complete purchasing experience.
  • Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
  • Developed professional sales presentations to creatively communicate product quality and market comparisons.
  • Retained customers by addressing and resolving concerns in knowledgeable and speedy fashion.
  • Provided training on appropriate product selection.
  • Responded to walk-in requests for financial assistance and devised personalized solutions.
  • Grew customer base by identifying needs, surveying sites and determining estimates to deliver relevant product solutions that achieved client budgets and schedules.
  • Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
  • Applied consultative sales strategy to assess client needs and propose turnkey solutions to align with business objectives.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.

Education

Some College (No Degree) - Electrician

Everest University - Tampa
Tampa, FL
2010

High School Diploma -

Lake Marion High School And Technology Center
Santee, SC
1991

Some College (No Degree) - Signal Communications

US Army Fort Gordon Signal Corps
Augusta,Ga
1993

Skills

  • Customer relationship management
  • Project management
  • Web technologies and services
  • Competitive product reviews
  • Proficient in [HSD,Voice,&TV]
  • Report writing
  • Goal-oriented
  • Cross-functional collaboration
  • Internet savvy
  • Preparing contracts
  • Upsell opportunities
  • Account management
  • Team Leadership
  • Video technical expertise
  • Coordinating paperwork

Certification

  • Certified Business Intelligence Professional (CBIP)
  • CCIP Service Provider

Timeline

Cable Installation Technician

Knight Enterpises
01.2014 - Current

Satellite Technician

Digital Reception Services
08.2012 - 10.2013

Electrical Apprentice

RAMS/RPG
12.2010 - 08.2012

Sales Consultant

Maus Nissan/Crystal Nissan
01.2008 - 03.2010

Some College (No Degree) - Electrician

Everest University - Tampa

High School Diploma -

Lake Marion High School And Technology Center

Some College (No Degree) - Signal Communications

US Army Fort Gordon Signal Corps

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Keith Bradley