Summary
Overview
Work History
Education
Skills
Timeline
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Keith Bryant

Branson,MO

Summary

Accomplished in elevating guest experiences and boosting revenue, I leveraged my travel industry expertise and exceptional communication skills at Branson Travel Office. By implementing strategic upselling and personalized service, I significantly enhanced customer satisfaction and agency profitability. My leadership at Residence Inn by Marriott further showcases my ability to mentor teams and manage high-volume environments effectively.

Overview

21
21
years of professional experience

Work History

Vacation Planner

Branson Travel Office
03.2023 - Current
  • Organized group and individual travel arrangements for special events, streamlining logistics and ensuring smooth operations throughout the trip.
  • Utilized advanced knowledge of reservation systems to secure best possible rates for hotels, and shows and events.
  • Assisted colleagues with their workload during peak seasons.
  • Increased agency revenue by upselling additional services such as tours, and travel suggestions appropriate.
  • Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
  • Provided expert recommendations for local dining options, attractions, or entertainment based on personal experiences or reviews from other travelers.

General Manager

Residence Inn by Marriott
06.2019 - 03.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Assistant Front Office Manager

Hilton of Branson
06.2012 - 06.2019
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
  • Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.

Assistant General Manager

Hampton Inn & Suites
03.2004 - 12.2012
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.

Education

Cosmetology - Cosmetology

Professional Cosmetology Education Center
Arkansas
1991

Bachelor Of Arts - Communication

University of Arkansas At Monticello
Monticello, AR
06.1989

Skills

  • Strong organizational skills
  • Travel industry expertise
  • Exceptional communication
  • Cultural Awareness
  • Client Relationship Building
  • Hotel Accommodations
  • Client Relations
  • High volume environments
  • Mentoring and training
  • Regulations and compliance
  • Administrative tasks

Timeline

Vacation Planner

Branson Travel Office
03.2023 - Current

General Manager

Residence Inn by Marriott
06.2019 - 03.2023

Assistant Front Office Manager

Hilton of Branson
06.2012 - 06.2019

Assistant General Manager

Hampton Inn & Suites
03.2004 - 12.2012

Cosmetology - Cosmetology

Professional Cosmetology Education Center

Bachelor Of Arts - Communication

University of Arkansas At Monticello

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Keith Bryant