Keith Buchanan
Atlanta,GA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
16
16
years of professional experience
Work History
Operations Manager
Cirque Daiquiri Bar & Grill
Atlanta, GA
06.2021 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Responded to information requests from superiors, providing specific documentation.
- Conducted employee observations and documented findings.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Supported accident investigations and prepared related paperwork.
- Measured and reviewed performance via KPIs and metrics.
- Monitored resource use to achieve set goals within budget constraints.
- Contributed to proposal and contract development, negotiations and meetings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Conducted periodic assessments to evaluate company's financial performance.
- Generated performance and labor strategies to compete in new and existing markets.
- Crafted operations best practices using audits and project management team feedback.
- Resolved challenges associated with company websites, vendors and telecoms.
Operations Manager
Cirque BLU Seafood House
Atlanta, GA
04.2020 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
- Tracked and replenished inventory to maintain par levels.
- Responded to information requests from superiors, providing specific documentation.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Collaborated with team leaders on quality audits.
- Supported accident investigations and prepared related paperwork.
- Contributed to proposal and contract development, negotiations and meetings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Conducted periodic assessments to evaluate company's financial performance.
- Generated performance and labor strategies to compete in new and existing markets.
- Resolved challenges associated with company websites, vendors and telecoms.
Manager
Cirque Daiquiri Factory Midtown
Atlanta, GA
08.2019 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
Apprentice Funeral Director/Mortician
Wren & Sons Funeral Home
Birmingham, AL
03.2007 - Current
- Completed and filed all necessary legal documentation quickly and accurately.
- Consulted with families of deceased to make funeral arrangements.
- Removed deceased from place of death and transported to funeral home.
- Led and directed funeral and graveside services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Offered counseling and comfort to bereaved family members and friends.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Prepared death certificates and drafted obituaries.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Oversaw filing of legal documents.
- Completed legal documentation and signed death certificates.
- Arranged for clergy members to perform funeral services.
- Processed 20 death certificates per month and maintained meticulous in-house records.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Obtained information to complete death certificates or burial permits.
- Offered counsel, comfort and support to loved ones during difficult times.
- Obtained doctors' signatures on death certificate to complete insurance claim forms.
- Participated in community activities for funeral home promotions and other purposes.
Police Officer
City Of Birmingham Police Department
Birmingham, AL
07.2012 - 08.2019
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Issued traffic tickets and wrote incident reports according to commissioner specifications.
- Documented observations and actions by radioing information and completing reports.
- Observed and recorded details of criminal events according to departmental protocol.
- Directed traffic at high-volume special events for public safety and order.
- Responded promptly to activated alarms for fires and burglaries.
- Prepared investigative reports and sketches to support criminal research.
- Subdued resisting subjects with defensive tactics and approved nonlethal weapons.
- Operated mobile data terminals from patrol vehicles to obtain criminal records on-scene.
- Performed CPR and other rescue techniques on individuals in medical emergencies.
- Pursued fleeing suspects on foot and in varying terrain.
- Served criminal warrants and subpoenas to suspects in public and private locations.
- Drove with precision and speed to follow and reach suspects in traffic chases.
- Provided patient care and medical triage in emergencies.
- Used body force to break through barriers and search properties in question.
Account Manager
First Start Childcare Center
Birmingham, AL
07.2015 - 06.2019
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Built and maintained productive relationships with customers and internal partners.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by cementing trusting relationships with customers.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Sourced new opportunities to introduce products and services to potential customers.
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
- Operated register, handled cash and processed credit card transactions.
Education
Bachelor of Science - Project Management & Administration
ITT Technical Institute
Birmingham, AL04.2014
Associate of Science - Criminal Justice
ITT Technical Institute
Birmingham, AL06.2012
Master of Arts - Public Administration
University of Alabama At Birmingham
Birmingham, ALSkills
- Workforce Training
- Multi-Unit Operations Management
- Logistics Oversight
- Process Improvement Strategies
- Staff Management
- Team Leadership
- Performance Monitoring
- Customer Service
- Staff Training
- Operations Monitoring
- Inventory Management
- Goal Setting
- Incidents Management
- Workflow Optimization
- Performance Reporting
- Policies and Procedures Implementation
- Staff Training and Development
- Maintaining Compliance
- Financial and Cash Flow Analyses
- Problem-Solving
- Decision Making
- Budget Development and Management
- Planning and Implementation
- Employee Motivation
- Cost Reduction and Containment
- Cost Reduction
- Recruitment and Hiring
- Resource Allocation
- Customer Service Management
- Financial Statement Review
- Focus and Follow-Through
- Supplier Monitoring
- Assignment Delegation
- Sales Tracking
- Process Improvements
- Policy Development and Enforcement
- Human Resources Oversight
- Management Team Building
- Problem Anticipation and Resolution
- Operations Oversight
- Finance and Accounting Oversight
- Business Leadership
- Budget Control
- Performance Assessment
- Records Organization and Management
- Training Management
- Staff Scheduling
- Hiring and Onboarding
- Administrative Management
- Quality Assurance
Timeline
Operations Manager
Cirque Daiquiri Bar & Grill
06.2021 - Current
Operations Manager
Cirque BLU Seafood House
04.2020 - Current
Manager
Cirque Daiquiri Factory Midtown
08.2019 - Current
Account Manager
First Start Childcare Center
07.2015 - 06.2019
Police Officer
City Of Birmingham Police Department
07.2012 - 08.2019
Apprentice Funeral Director/Mortician
Wren & Sons Funeral Home
03.2007 - Current
Bachelor of Science - Project Management & Administration
ITT Technical Institute
Associate of Science - Criminal Justice
ITT Technical Institute
Master of Arts - Public Administration
University of Alabama At Birmingham
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