Summary
Overview
Work History
Education
Skills
Timeline
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Keith Burns

Brewton,Al

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Ready to help team achieve company goals.

Organized and dependable successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Sales Associate

Belk
11.2014 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Customer Service Representative

Pitney Bowes Management Services
05.1994 - 07.2009
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Implemented customer service policies and procedures for consistent performance standards.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Some College (No Degree) - Computer And Information Sciences

Alabama State University
Montgomery, AL

No Degree - General Office Services

Coastal Training Insitute
Montgomery, AL

High School Diploma -

W. S. Neal High School
Brewton, AL
05.1985

Skills

  • Highly motives with desire to take on new challenges Strong Worth ethic, adaptability and exceptional interpersonal skills
  • Adapt at working effectively Unsupervised and quickly mastering new skills As well as manage mother kidneys functions Meeting objectives of diet as well as controlling fluid intake
  • Direct patient care
  • Compassion Interpersonal skills and observation
  • Direct supervision
  • Patient education
  • Records management
  • Recordkeeping and documentation
  • Patient services
  • Healthy meal preparation

Timeline

Sales Associate

Belk
11.2014 - Current

Customer Service Representative

Pitney Bowes Management Services
05.1994 - 07.2009

Some College (No Degree) - Computer And Information Sciences

Alabama State University

No Degree - General Office Services

Coastal Training Insitute

High School Diploma -

W. S. Neal High School

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Keith Burns