Ensure customer satisfaction by building and maintaining strong relationships with key accounts. Deliver insights to senior management by preparing and presenting detailed performance reports. Enhance team effectiveness by training and mentoring new account managers.
Consistently given and achieved sales targets
Maximized profitability and secured long-term partnerships through effective client contract negotiation.
Drove revenue by analyzing client data to identify growth opportunities.
Consistently met deadlines and achieved results while managing multiple accounts.
Store Manager
Kent's IGA
11.2009 - 03.2021
Maintained seamless daily operations by overseeing opening/closing procedures and cash handling. Kept shelves fully stocked by monitoring inventory and managing orders. Sustained high-quality customer interactions by setting and enforcing service standards.
Vast experience in scheduling, hiring, termination, staff retention, and general retail operations
Increased sales while reducing expenses through strategic social media advertising and marketing
Grew profitability and revenue through effective sales strategies.
Increased product awareness and engagement by organizing promotional events.
Education
Associate of Applied Science - Business Administration
Lincoln Land Community College
Springfield, IL
05.2017
Skills
Client Relationship Building
Store management
Operations
Staff retention
Sales- both to customer and business to business
Team Leadership & Training
Sales & Revenue Growth
Inventory & Stock Management
Business Development
Product Expertise & Education
Lead Generation
Selling & Upselling
Client Satisfaction & Retention
Exceptional Customer Service
Conflict & Problem Resolution
Promotional Event Planning
Timeline
Account Manager
Heartland Coca Cola
03.2021 - Current
Store Manager
Kent's IGA
11.2009 - 03.2021
Associate of Applied Science - Business Administration