Keith Carter
Pahrump,NV
Summary
Results-driven and experienced Manager with over 5 years of successful leadership in the automotive industry. Proven track record in effectively managing operations, optimizing resources, team leader, and ensuring exceptional customer service. Passionate about delivering top notch service and contributing to the company's success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Manager
TireWorks Of Pahrump
2020.10 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Increased revenue from $130,000 to $200,000
Assistant Manager
TireWorks Of BlueDiamond And Pahrump
2017.09 - 2020.10
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Shed Builder
GDS
2013.03 - 2016.07
- Worked closely with owners throughout process to keep projects in line with individual visions.
- Maintained professional relationships with clients throughout the duration of each project, keeping them informed on progress updates and addressing any concerns as needed.
- Trained new staff on proper building techniques, site regulations and safety protocols.
- Interpreted blueprints accurately, building structures to exact specifications.
- Solved complex construction issues promptly with creative problem-solving abilities, preventing costly delays or compromises in quality.
Fence Installer
SNOWDENS
2010.01 - 2013.02
- Used hand tools and instruments to take measurements.
- Removed old fences efficiently without causing damage to surrounding structures or landscaping.
- Installed metal and wooden fences and privacy borders.
- Dug holes and trenches to position fences correctly.
Superintendent Assistant
Meritage Homes Corp
2007.06 - 2009.12
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering positive work environment that contributed to successful outcomes.
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Collaborated with architects, engineers, and contractors to achieve seamless project execution.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Analyzed reports to identify areas of improvement and implement corrective action.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Finalized walkthru's with customers to insure customer satisfaction .
- Maintained highest JD Powers reports for the company.
Skills
- Team Leadership
- Time Management
- Staff management
- Technical knowledge of automotive mechanics
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Inventory control
- Credit Card machines
Timeline
Manager
TireWorks Of Pahrump
2020.10 - Current
Assistant Manager
TireWorks Of BlueDiamond And Pahrump
2017.09 - 2020.10
Shed Builder
GDS
2013.03 - 2016.07
Fence Installer
SNOWDENS
2010.01 - 2013.02
Superintendent Assistant
Meritage Homes Corp
2007.06 - 2009.12
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