Keith Chavanelle
Denton,TX
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking employee enthusiastic about learning everything about any field I'm in inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Sales Representative
Founders Roofing and Construction LLC.
02.2024 - Current
- Outdoor Sales Rep
- Door to Door Canvasing, Self-Marketing, Storm Damage Specialist, Product Expert
- Go door to door and canvass neighborhoods and communities after severe storm has gone through, explain company and benefits of doing business with us
- Inspect their entire property on exterior and assess storm damage including roof, gutters, garage doors, entry doors, skylights, ventilation on roof, windows, screens, shutters, fences and personal property
- Call insurance company with customer present, file insurance claim with them based on findings
- Also meet with insurance adjuster, go over findings with them on site and point out things may be missing, get entire claim covered and have it installed.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Carpenter
Bob Chavanelle, Jr Construction
01.2004 - Current
- Assisted in building structures for residential and construction sites
- Performed variable tasks to include installing vinyl siding, replacement windows, decks, roofs and performed home remodeling
- Removed trees and debris as needed
- Communicated with homeowners and other sub-contractors as required to ensure customer satisfaction
- Currently complete small side jobs when needed.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
- Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Read and interpreted blueprints to follow specifications of projects.
- Followed established job site safety regulations and maintained safe and clean work area.
- Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
- Planned and executed work with proper tools and materials to maximize productivity.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Contributed to successful completion of residential and commercial projects by skillfully installing cabinetry, doors, windows, and flooring materials.
- Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
- Measured materials to determine sizes and quantity required for construction project.
- Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
- Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
- Inspected job sites to identify potential hazards and establish protection and safety standards.
- Measured, drilled and sawed materials to perform successful home improvements.
- Assisted in site preparation and cleanup activities to ensure efficient project workflow and minimize disruptions for clients or other construction teams.
- Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
- Increased safety on job sites by diligently following industry best practices and OSHA guidelines during all carpentry tasks.
- Collaborated with other construction workers to coordinate projects and streamline process.
- Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
- Assisted in training new carpenters to demonstrate techniques, apply best practices and comply with protocols and regulations.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Expanded professional knowledge base by staying current on industry developments, new materials, and innovative carpentry techniques.
- Developed and implemented new processes and procedures to improve productivity and workflow.
- Supported the development of accurate project estimates by providing input on materials needed, labor requirements, and timeline expectations for various jobs.
- Streamlined project timelines by quickly adapting to changing client needs or design specifications while maintaining quality standards.
- Mentored junior team members to improve their technical skills and enhance overall team performance in completing various carpentry tasks.
- Constructed custom furniture pieces according to detailed design plans, showcasing creativity as well as technical expertise in woodworking processes.
- Developed strong relationships with suppliers to secure competitive pricing on materials, helping manage project costs effectively.
- Incorporated eco-friendly materials and practices into carpentry work when possible, promoting sustainability within the industry.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Repaired damaged doors, windows and other structures.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Measured, cut and installed drywall, paneling and other materials.
- Installed insulation, trim and other finishing touches.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Cut and shaped materials to meet outlined measurements.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Assembled and installed furniture and cabinetry.
- Read and interpreted blueprints and construction documents to determine project directives.
- Managed inventory of tools, supplies and equipment.
- Built and hung custom doors and frames.
- Inspected buildings to identify repair needs.
- Specialized in foundations, framing and finish carpentry.
- Safely operated electric cordless and hammer drills and cutting torches.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Operated forklifts and other heavy equipment.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
Roofing and Skylight Advisor
Master Roofers LLC and Skylight Masters LLC.
06.2023 - 02.2024
- Outdoor Sales Rep
- Go to customers’ homes, Consult with them on their roofs and or skylights
- Diagnose issues with both whether it’s a leak or manufacture defect or installation error
- Also give timetables on life spans of roofs
- Educate them on the proper air flow for an attic and how it should breathe properly
- I also go out to commercial properties and do core cutes and estimates for commercial roof replacements
- Experience with Asphalt Shingles, SBS roofing systems, EPDM Roofing systems and TPO roofing systems
- Well versed in all materials with field knowledge and professional experience with proper installation for materials listed above include Velux Skylights
- I have sold $700,000.00 in revenue on three and a half months so far in sales, Won a public bid for the town of Londonderry
- I have also been a top preforming sales rep in my time at Master Roofers and Skylight Masters LLC so far
- I have great customer relations and good reviews from every customer I have ever dealt with
- I also self-generate my own leads on top of company given leads
- The town of Londonderry bid I went out on my own to get and win for Master Roofers LLC
- I have an overall close rate average between 50%-60% for in home sales and commercial sales
- I also sold over $800,000.00 in revenue in one quarter.
- Built and maintained relationships with clients to provide ongoing support.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Anticipated responses and prepared clear and articulate answers.
- Produced detailed reports outlining key issues and proposed solutions.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Energy Consultant
USA Insulation of Southern, NH
12.2022 - 05.2023
- Outdoor sales Rep
- Go to customers homes, consult with them on their energy costs and what they are losing for energy through their wall’s attics and basements
- Do a full home inspection from the basement to the attic
- Take accurate measurements on site, use live pricing sheet onsite to make up estimate
- Explain about the company and the benefits of our products
- I have been the top sales rep in the office since I started
- I’ve also suggested a new lay off sheet and scripting that they are now using
- I have been the top sales rep in the New England region for sold revenue 5 months running now
- In February 2023 I was #4 in the entire country for sold revenue, in March 2023 I was #7 in the entire country for sold revenue, and in April of 2023 I was #7 in the entire country for sold revenue
- I also hole the record for fastest sales rep to reach $500,000.00 in sold revenue
- I’ve helped change and mold the sales process for New England by offering my knowledge from construction, people skills, and selling strategies
- I’ve also contributed greatly by writing a lot of scripting for them with the sales process for sales reps to use, and I also suggested a change to the layoff sheet for pricing and they have been using it since I started.
Remodeling Consultant
Power Home Remodeling Group
08.2022 - 12.2022
- Indoor sales Rep
- Go to people’s homes consult with them on exterior remodeling products such as replacement windows, doors, attic insulation, gutters, soffit and trim, roofing, and siding
- I inspect the homes and take measurements and give a through presentation
- Also, while in Field marketing I found great success there and I currently hold the Company record for highest estimate percentage at 54.27%.
Driver (Class A CDL) / Laborer
Town of Londonderry DPW
11.2019 - 08.2022
- Maintain town roads, road construction, plowing snow, tree work, traffic flagging, road traffic pattern painting, light maintenance of truck and equipment.
Driver (Class A CDL)
S&J Transportation
03.2019 - 11.2019
- Drive tractor trailers to deliver and pick up shipping containers to various business sites and shipping ports in NH, MA, ME and VT.
Route Delivery Driver (Class A CDL)
PepsiCo
12.2016 - 03.2019
- Deliver and install products to restaurants, grocery stores, convenience stores, bars and hotels
- Plan out daily route for efficiency
- Comply with State Department of Transportation regulations to ensure servicing customers without violations of any Federal, State or local laws
- Perform pre-trip and post-trip inspections of assigned vehicle to ensure mechanical, safety, and emergency equipment is in good working order
- Work with customers and resolve issues they may have with their orders
- Also communicate with sales representatives when needed.
Driver (Class A CDL)
Winfield Alloy
04.2016 - 08.2016
- Drove straight truck / roll off truck, 30 yard, 40 yard, 15 yard and container and tractor trailers
- Perform pre-trip and post-trip inspections of assigned vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
- Comply with State Department of Transportation regulations to ensure servicing customers without violations of any Federal, State or local laws.
Laborer/Driver (Class A CDL)
Schnitzer Northeast Steel Industries
05.2013 - 04.2016
- Interacted with customers recycling various materials
- Worked with the local law enforcement to identify possible stolen materials
- Operated various machines to include a bailer, grinder, gas powered chop saw, a fork truck, bobcat, front end loader, and an excavator
- Experience driving straight truck and roll off of variable size
- Perform pre-trip and post-trip inspections of assigned vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
- Comply with State Department of Transportation regulations to ensure servicing customers without violations of any Federal, State or local laws.
Transportation Security Officer
Transportation Security Administration
06.2008 - 03.2013
- Performed a variety of duties related to providing security and protection of air travelers, airports and aircraft
- Performed passenger and baggage screening, security screening of persons to include using a hand-held metal detector, pat-downs and monitor walk-through metal detector screening equipment
- Utilized additional screening equipment to include the operation of x-ray machines to identify dangerous objects in baggage and preventing those objects from being transported onto aircraft or controlled entry and exit points
- Communicate with the public, giving directions and responding to inquiries in a professional and courteous manner
- Maintained focus, awareness and worked within a stressful environment
- Made effective decisions in both crisis and routine situations.
Warehouse Order Filler
Wal-Mart Distribution Center
02.2007 - 08.2007
- Unload merchandise from incoming trailers
- Filled orders at or above company standard of productivity
- Drove fork lift and assisted with stocked warehouse
- Communicated with managers concerning any issues or ideas to help improve workflow
- Maintained positive attitude and practiced safe behavior in professional manner at all times
- Maintained clean work environment while working.
- Ensured a safe working environment by enforcing safety protocols and participating in regular hazard assessments.
Education
Lakes Region Community College
Associates Degree - Criminal Justice Program -
New Hampshire Institute of Technology
05.2009
General Studies -
Memorial High School
Manchester, NH06.2006
Completed 2 year Landscaping program -
Manchester School of Technology
Manchester, NH06.2006
Skills
- Experienced working in team environments and independently with minimal supervision Excellent customer service and communication skills Ability to multitask, detail oriented, willing and able to acquire new skills quickly and efficiently Proven dependable, hard working with strong work ethic Ability to operate various machines, tools and equipment Seasoned professional commercial Class-A driver for 7 years Seasoned Sales representative with good closing rates, able to learn new CRM’s quickly and efficiently Seasoned Manager in both sales and construction
- Operating a font end loader, back hoe, fork lift and an excavator Experience pulling 53’ and 48’ box trailers, step deck trailers, flat bed trailers Also experienced operating flatbed trucks Ability to assess situations and find solutions to problems Mechanically inclined Proficient in different sales environments, maintain a high close rate, proficient in Microsoft word and excel, proficient in company CRMS I have extensive knowledge with many pieces of light and heavy equipment I am able to both operate them, diagnose issues with them, and tell which size and special piece of equipment is needed to complete a job I have extensive knowledge about both residential construction and commercial construction Starting with clearing the land and grading it to laying down the infostructures, drainage, wiring, plumbing I also have extensive knowledge with road construction as well I have advanced knowledge of the sales process and great negation skills I’m able to manage multiple customers and close them simultaneously
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales Presentations
- Sales closing
- Sales strategy development
- Complex Problem-Solving
- Sales Development
- Product and Service Sales
- Customer Retention
- Client Service
- Negotiation Tactics
- Upselling and Cross Selling
- Objection handling
- Relationship selling
- Sales consultation
- Process Improvement
- Customer Needs Assessment
- Performance Improvement
- Strategic Planning
- Customer Success Management
- Account Management
- Strategy Development
- Lead prospecting
- Business Development
- Staff Training
- Performance Tracking
- Contract Negotiations
- Product Promotions
- Territory Growth
- CRM proficiency
- Client Account Management
- Closing Techniques
- Systems and software expertise
- Revenue Generation
- Prospecting clients
- Lead Generation
- Territory Management
- Records Management
- Account Servicing
- Prospecting skills
- Network development
- Competitor research
- Account development
- Closing talents
- Retention Strategies
- Proposal Development
- Personnel Training
- COnstruction, heavy equipment industry knowledge
- COnstruction, heavy equipment industry expertise
- Attention to Detail
- Friendly and Helpful
- Creative Thinking
- Adaptable and Flexible
- Product Knowledge
- Honest and Dependable
- Meeting Sales Goals
- Reliable and Responsible
- Goal-Driven
- Customer Assistance
- Team Leadership
- Positive Customer Engagement
- Team Cooperation
- Sales and Promotions
- Excellent Written and Verbal Communication
- Cash Handling
- Building Customer Loyalty
- Organization
- Decision-Making
- Engaging with Diverse Customers
- Computer Proficiency and Microsoft Office
- Exceeding Customer Expectations
- Documentation And Reporting
- Safety and Cleanliness Standards
- Team Supervision
- Microsoft applications proficiency
- Flexible Hours
- Basic Mathematics
- Payment Processing
- Ability to Lift 40 pounds
- Brand Promotion
- Strong Communication and Interpersonal Skills
Timeline
Sales Representative
Founders Roofing and Construction LLC.
02.2024 - Current
Roofing and Skylight Advisor
Master Roofers LLC and Skylight Masters LLC.
06.2023 - 02.2024
Energy Consultant
USA Insulation of Southern, NH
12.2022 - 05.2023
Remodeling Consultant
Power Home Remodeling Group
08.2022 - 12.2022
Driver (Class A CDL) / Laborer
Town of Londonderry DPW
11.2019 - 08.2022
Driver (Class A CDL)
S&J Transportation
03.2019 - 11.2019
Route Delivery Driver (Class A CDL)
PepsiCo
12.2016 - 03.2019
Driver (Class A CDL)
Winfield Alloy
04.2016 - 08.2016
Laborer/Driver (Class A CDL)
Schnitzer Northeast Steel Industries
05.2013 - 04.2016
Transportation Security Officer
Transportation Security Administration
06.2008 - 03.2013
Warehouse Order Filler
Wal-Mart Distribution Center
02.2007 - 08.2007
Carpenter
Bob Chavanelle, Jr Construction
01.2004 - Current
Lakes Region Community College
Associates Degree - Criminal Justice Program -
New Hampshire Institute of Technology
General Studies -
Memorial High School
Completed 2 year Landscaping program -
Manchester School of Technology
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